[Hiring] Customer Support Agent @ArcSite
Mar 26, 2025 - ArcSite is hiring a remote Customer Support Agent. 💸 Salary: unspecified. 📍Location: USA.
Role Description
Our Customer Success team is actively seeking a dynamic, enthusiastic and outgoing individual to join our growing organization as a Customer Support Agent. This role is centered around providing exceptional support for our customers' requests, identifying potential sales opportunities and developing a comprehensive understanding of the extensive features, functionality, and compelling value proposition of the ArcSite platform.
- Responsible for managing and efficiently resolving all incoming support chats and phone calls, while maintaining a high standard of professionalism and customer satisfaction.
- Carefully evaluating customer needs and requirements to identify opportunities and facilitating transfers to the sales organization.
- Proactively contacting free trial users to ensure their success with the platform.
- Achieving and surpassing Key Performance Indicators (KPIs) such as response time, CSAT scores and pipeline generation goals.
- Creating detailed documentation of support processes, troubleshooting procedures, and solution implementations, ensuring this knowledge base remains current and accessible to team members.
- Collecting and documenting customer issues, features requests and general feedback, and effectively communicating these insights to the product and development teams to drive continuous improvement and enhanced customer experience.
Qualifications
- Bachelor's Degree.
- Outstanding interpersonal skills and a genuine passion for helping others.
- Previous experience in roles involving direct interaction with clients (customer support / customer success).
- Natural curiosity and eagerness for personal development.
- Experience working in a SaaS environment.
- Experience in a Technical Support Role.
Benefits
- Unlimited PTO
- Medical, dental, and vision insurance
- Vested 401K match as of start date
- $75 monthly wellness stipend
Company Description
ArcSite pioneers innovative drawing, estimating, and takeoff solutions for the construction industry. We enhance construction professionals' efficiency and productivity through technology that works seamlessly on mobile devices and laptops—without the steep learning curve of traditional CAD applications. Our software helps businesses close deals faster and save hours weekly by streamlining quotes and takeoff reports. Our dynamic team is committed to making CAD accessible worldwide. We're innovative professionals dedicated to transforming our customers' design experiences.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
