[Hiring] Customer Success Specialist @Schlage Lock Company LLC
Mar 14, 2025 - Schlage Lock Company LLC is hiring a remote Customer Success Specialist. 💸 Salary: $50,000 to $80,000. 📍Location: USA.
Role Description
Are you passionate about world class support? Ready to join a fast-paced team committed to creating an amazing experience for our customers to enable their success with both current and future needs? We’re seeking a highly motivated individual with a passion for technology and customer support. This dynamic and versatile team player will have the ability to make an immediate impact for our business while helping establish and grow our Customer Success team.
The Customer Success Specialist is responsible for the technical setup support for onboarding of new customers and migrations, while proactively exceeding customer expectations through their onboarding experience. This role will also be responsible for identifying areas of efficiency, process improvements, and establishing regular touchpoints with customers and internal partners to ensure a consistent customer experience for the lifecycle of the solution and maximizing customer retention.
- Onboard and migrate new customers onto the Zentra Multi-family software solution
- Identify areas of opportunity to improve the customer experience and migration process
- Conduct regular business reviews with customers to assess satisfaction, address concerns, and identify areas for improvement
- Drive and manage customer renewals by proactively addressing needs, identifying opportunities for upselling, and ensuring a high retention rate through excellent relationship management
- Serve as the primary point of contact for customer escalations and facilitate timely resolution of issues
- Track and analyze customer usage data and provide insights and recommendations to improve the customer experience and product adoption
- Gather and analyze customer feedback to identify trends and insights that contribute to product roadmap discussions
- Develop and deliver customer training programs to drive product knowledge and adoption
- Identify opportunities to scale customer success efforts through process automation, self-service, and knowledge management
- Works directly with the multifamily property, integrator, and internal teams, when needed, to drive issues to closure, and/or escalates issues to Allegion internal teams for resolution
- Manages and tracks support process for customer success to ensure customer utilization, satisfaction, and retention
- Supports a continual improvement process to streamline the success process for both our multifamily property and integration partners
- Ensures a high level of customer service is provided to all Multi-Family Access customers through the solution lifecycle
- Identify and nurture customer advocates to participate in case studies/testimonials to support marketing/sales efforts
- Monitor customer success tools to identify and proactively assist customers
- Ability to travel up to 30%
Qualifications
- Bachelor’s degree in a technical, business, or equivalent field strongly preferred, or 4 years of relevant experience in lieu of a degree
- Strong data accuracy and detail-oriented
- Exceptional organizational skills and the ability to effectively prioritize and manage multiple projects
- Customer-centric advocacy and focus
- Critical thinking and proactive process improvement mentality
- Excellent verbal and written communication skills
- Ability to influence and recommend win-win customer solutions
- Highly passionate for innovating technologies and processes
Benefits
- Health, dental and vision insurance coverage, helping you “be safe, be healthy”
- Unlimited Paid Time Off
- A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
- Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
- Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
- Disability Insurance – Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
- Life Insurance – Term life coverage with the option to purchase supplemental coverage
- Tuition Reimbursement
- Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back so you can “serve others, not yourself”
- Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
Compensation
This range is provided by Allegion. Your actual pay will be based on your skills and experience. The expected Base Salary Range: $50,000 to $80,000. The actual compensation will be determined based on experience and other factors permitted by law.
Company Description
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$50,000 to $80,000
|
Remote
Location
USA
|
|
Job Type
full-time
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Posted
Mar 14, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
