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Customer Service
Customer Success Specialist
@Better Lives :)
[Hiring] Customer Success Specialist @Better Lives :)
Feb 22, 2025 - Better Lives :) is hiring a remote Customer Success Specialist. 💸 Salary: unspecified. 📍Location: India.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Customer Success person, you will play a vital role in customer onboarding and retaining by ensuring a smooth and successful transition for new customers, setting them up for long-term success with our products and services. You will be working with the product team to resolve the customer problems with higher customer satisfaction ratings.
- Welcome and guide new customers through the onboarding process, providing product demonstrations, personalized training, and addressing initial questions or concerns.
- Build strong customer relationships, fostering trust and ensuring a positive experience throughout the onboarding journey.
- Demonstrate in-depth product knowledge by staying updated on features and functionalities to effectively guide customers through setup and ongoing use.
- Proactively solve problems by addressing customer inquiries promptly and efficiently, identifying solutions, and ensuring satisfaction.
- Provide ongoing support to customers after the initial onboarding phase, ensuring they have the resources and knowledge to leverage the product's full potential.
- Effectively work on the customer support channels and tickets and address them to resolve.
- Gather and document customer feedback by actively listening to their needs and concerns, providing valuable insights for product improvements.
Qualifications
- 2+ years of experience in a customer success or related role
Requirements
- Clearly explain complex information, actively listen to customer needs, and build rapport effectively.
- An effective team player to work with internal teams to resolve customer needs.
- Build trust and foster positive relationships with new customers.
- Stay updated on features and functionalities to effectively guide customers.
- Provide a positive and supportive environment for new customers.
- Identify and resolve customer issues efficiently.
- Juggle multiple tasks and ensure timely support for new customers.
- Accurately record customer interactions and feedback for continuous improvement.
- Familiarity with SME retail SaaS and the B2B landscape is a plus.
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Feb 22, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
