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Customer Success Operations Manager @Revenueanalytics

[Hiring] Customer Success Operations Manager @Revenueanalytics

Mar 22, 2025 - Revenueanalytics is hiring a remote Customer Success Operations Manager. đź’¸ Salary: competitive base salary. đź“ŤLocation: USA.

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Role Description

We are looking for a Customer Success Operations Manager to join our Hospitality vertical. The Customer Success Operations Manager I executes customer-related analysis and effectively and efficiently troubleshoots customer-reported issues with some leadership oversight. In addition, they are accountable for partnering with the internal team to support reporting on customer satisfaction through KPI development, analysis, and monitoring.

  • Works collaboratively with Customer Success, Sales, Science, and Product to ensure customer satisfaction, loyalty, and advocacy
  • Consistently performs analysis and interprets customer data during and after implementation with some oversight from leadership
  • Supports reporting and proactive monitoring of customer adoption of our products through KPI development and analysis
  • Effectively and efficiently troubleshoots customer-reported issues and questions, and supports testing of customer-related product changes and improvements with some oversight from leadership
  • Provides enhanced day-to-day product support including advanced analysis, documentation, troubleshooting, and testing with some leadership oversight
  • Supports RA customer relationships, retention, and expansion through in-depth data analysis, turning insights into actions
  • Maintains internal customer support tools such as Zendesk and Chameleon
  • Partners with Product and Science to help CS translate customer requests to high-level product and analytics needs, evaluate design options, and help prioritize requests accordingly
  • Uses data to develop processes and drive optimization, effectiveness, and efficiency with a specific focus on tools, repeatable analysis, etc.
  • Participates in recruiting efforts and company initiatives
  • Contributes ideas to improve products, customer satisfaction, and internal processes
  • Contributes to development of Business Development materials when called upon
  • Enhances the team through active participation and collaboration

Qualifications

  • Bachelor’s degree with strong academic credentials (Engineering, Economics or Business preferred)
  • 2-4 years of experience in technology, product management, or consulting, preferably in a cross-functional setting
  • Excellent written and verbal communications skills, including proficiency in Microsoft PowerPoint
  • Advanced analytical capabilities and problem-solving skills, leveraging data analysis tools (proficiency in Excel and SQL necessary, BI tool experience is preferred)
  • Ability to proactively manage multiple commitments and tasks across multiple customers / initiatives
  • Intellectual curiosity and eagerness to apply rigorous analytics to business problems

Benefits

  • Competitive base salary
  • 100% paid healthcare including medical, dental, and vision coverage for our employees and their families
  • 100% paid Life insurance, long and short-term disability coverage for team members
  • 401k plan with a generous match and is vested immediately
  • Company issued cell phone or phone allowance and laptop
  • Open PTO plan (take what you need!) and 9 paid holidays
  • Gym membership reimbursement
  • Flexible work arrangements

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Back to Remote jobs  >   Customer Service
Customer Success Operations Manager @Revenueanalytics
Customer Service
Salary đź’¸ competitive base salary
Remote Location
USA
Job Type full-time
Posted Mar 22, 2025
Apply for this position Unlock 54,400 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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