[Hiring] Senior Manager - Retail Vendor Operations @Coinbase Careers Page
Apr 14, 2025 - Coinbase Careers Page is hiring a remote Senior Manager - Retail Vendor Operations. đź’¸ Salary: â‚ą9,918,900 inr. đź“ŤLocation: India.
Role Description
Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
The Coinbase Customer Experience (CX) organization plays an imperative role in achieving our mission. Our team is dedicated to eliminating customer challenges, empowering our global user base via self-service and automation, and optimizing customer support interactions to build an effortless experience. More specifically, the CX Operations team is dedicated to providing world class support and client services across our entire suite of products.
With the results-oriented goals of ramping up new support capabilities for Coinbase customers, we’re looking for a Lead Manager of Vendor Management to support our BPO partners in providing an exceptional experience for our customers. The right person for this role is energized by thrilling developments across the cryptoeconomy, has in-depth BPO and/or Consumer Operations management experience, with a keen eye for detail, performance management and improvement. They will be the primary liaison between Coinbase and our critical BPO partners.
What you’ll be doing (ie. job duties):
- Build, develop, lead Consumer BPO operations and the vendor management team as part of a shared services support function
- Drive continuous improvements and quality performance of partner metrics such as quality, productivity, staffing, training, attrition, and efficiency
- Hold vendors accountable to executing Coinbase operational excellence & contractual standards
- Demonstrate deep knowledge of operations, workforce forecasting and planning to ensure necessary staffing levels to support customer demand
- Drive recruitment, selection, and retention of highly qualified external candidates
- Ensure that production and quality work reflects Coinbase standards
- Participate with cross-functional teams in strategic decisions designed to meet quality and service goals
- Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and conclusive solutions
- Identify improvement opportunities through building mechanisms that will uncover improvement opportunities, build effective solutions to improve ideally automation or digitisation
Qualifications
- 5+ years of relevant vendor management or Consumer Operations experience
- Experience leading BPO operations (preferably in the Consumer space) or directly relevant Consumer Operations (Financial sector)
- Excellent communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external audiences
- Proven ability to lead and coordinate multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact
- Understanding of financial policies and budgetary requirements
- Demonstrated ability to deliver transformational projects, programs, and business initiatives using creativity and ingenuity
- Demonstrated ability to use data to drive operations improvements
- Extensive understanding of the organization's business operations and industry
- Knowledgeable of emerging trends and industry practices
Requirements
- Experience using BI tool such as Looker and Salesforce
- SQL experience a plus
- Six Sigma certification
- PMP certification
- Experience with and/or keen interest in cryptocurrency
Benefits
- Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision)
- Pay Range: ₹9,918,900 — ₹9,918,900 INR
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| đź“Ť | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
â‚ą9,918,900 inr
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Apr 14, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
