[Hiring] Customer Success Manager @Pulley

Role Description

Pulley is hiring an experienced, proactive Customer Success Manager to lead relationships with high-growth startups and scaling companies. You’ll act as a strategic consultant—ensuring founders and finance leaders derive maximum value from Pulley’s product and services suite.

• Lead customer relationships focused on driving value across Pulley’s product and services
• Serve as a consultant by recommending best practices and strategies for deeper Pulley usage
• Own customer retention, renewal performance, and risk mitigation
• Partner cross-functionally with Product, Support, and Implementation to improve the customer journey
• Gather and translate customer feedback to inform Pulley’s roadmap
• Lead team initiatives or projects to improve CX operations and processes

Qualifications

• 5+ years of experience in customer success or account management in SaaS
• Experience owning renewals and driving adoption within a high-growth product
• Exceptional written and verbal communication skills
• Proven ability to build and manage relationships across multiple levels, from technical leads to the C-suite
• Strong business acumen and ability to align product use to customer outcomes
• Empathy, accountability, and composure under pressure
• Experience in FinTech, equity, or financial software is a plus

Benefits

• Competitive salary and meaningful equity
• Medical, Dental, and Vision insurance
• Unlimited PTO + winter holiday break
• Generous stipends for WFH, learning, wellness, and AI tools
• Parental leave
• 401(k) match (US) / Pension match (Canada)

Compensation

Annual Salary Range: $110,000 to $130,000 USD. The range above reflects the typical salary range for this role. The final offer will depend on factors such as your experience, interview performance, level, and other considerations assessed during the hiring process.