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Customer Service
Customer Success Manager
@Flosum
[Hiring] Customer Success Manager @Flosum
Apr 12, 2025 - Flosum is hiring a remote Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Customer Success Manager, you’ll be the trusted advisor and advocate for a portfolio of high-value enterprise accounts. You’ll guide customers through every stage of their journey—from onboarding to adoption and expansion—ensuring they realize maximum value from Flosum’s platform.
- Own relationships with enterprise customers to drive retention, product adoption, and account growth.
- Serve as a strategic advisor, aligning Flosum’s solutions with customer goals and Salesforce architecture.
- Lead onboarding and ensure a smooth transition from implementation to value realization.
- Monitor customer health, proactively mitigate risks, and address potential challenges before they arise.
- Deliver success plans, roadmap reviews, and Quarterly Business Reviews (QBRs).
- Identify and drive upsell and cross-sell opportunities in partnership with Sales.
- Collaborate with internal teams—Product, Sales, and Support—to ensure a seamless customer experience.
- Advocate for customer needs by sharing feedback and insights with our product team.
- Deliver onboarding, training, and enablement to ensure customers are confident and effective in using Flosum.
Qualifications
- 5+ years of experience in Customer Success, Account Management, or Professional Services, ideally in B2B SaaS or the Salesforce ecosystem.
- Strong understanding of Salesforce architecture, customization, and implementation cycles.
- Proven success managing complex, enterprise-level accounts.
- Strategic mindset with a proactive, solution-oriented approach.
- Strong communication, relationship-building, and stakeholder management skills.
- Ability to balance multiple projects while maintaining high customer satisfaction.
- Experience with customer health metrics and data-driven success strategies.
- Salesforce certifications (Admin, Consultant, or Developer-level) are a plus.
Benefits
- Be part of a mission-driven team helping global enterprises thrive on Salesforce.
- Work with innovative technology at the intersection of DevOps, security, and compliance.
- Collaborate in a culture that values growth, ownership, and customer-first thinking.
- Your impact will be visible, meaningful, and deeply valued.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 12, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
