[Hiring] Customer Success Manager @Learnlight
Apr 05, 2025 - Learnlight is hiring a remote Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Serbia.
Role Description
In this exciting new career opportunity, you’ll be reporting to the Regional Head of Client Success Management on full-time hours and working from home remotely. As a Customer Success Manager, you’ll have a direct impact on building trustful relationships and providing ongoing support to our clients, as well as implementing new programs.
- Develop a strong relationship with clients, serving as the primary point of contact throughout the program.
- Lead the implementation of programs, including client onboarding, product training, and webinars.
- Ensure all key client data is tracked in systems and manage learner performance through key metrics in Dynamics.
- Agree with clients on reporting needs, communication plans, objectives, and program requirements.
- Serve as the primary contact for client escalations from the Learner Success Management (LSM) team, handling complaints with appropriate solutions within SLA timelines.
- Update client information in systems and create platform contracts with agreed conditions, ensuring necessary data is transferred to relevant departments for program launch.
- Deliver agreed reports and track KPIs such as attendance, completion, and satisfaction.
- Collaborate with Finance to ensure billing is accurate and timely.
- Ensure timely program renewals, monitor customer satisfaction at program closure, and support Sales in contract renewals.
- Identify opportunities for upselling or new product development.
Qualifications
- Advanced level of English language
- Exceptional ability to communicate (internally and externally) and foster positive business relations
- Be client-centric and have the ability to adapt to different client profiles, including managing difficult conversations
- Demonstrate agility and autonomy with technology (Dynamics, Learnlight platform etc.)
- Working proficiency in Microsoft Office 365
Benefits
- Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable).
- Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge.
- Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback.
- Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs.
- With regular updates on our internal networking platform, you’ll always be connected with the latest developments.
- Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures.
- Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply).
Company Description
Learnlight is an EdTech company that provides language, intercultural and soft skills training to leading companies and organizations around the world. We deliver blended virtual, blended face-to-face, and digital solutions to 100,000+ learners in 1500+ clients across 150+ countries. We specialize in the digital transformation of learning programs and the empowerment of talent to excel in an increasingly complex global environment.
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| đź“Ť | Be aware of the location restriction for this remote position: Serbia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Serbia
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Serbia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
