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Customer Service
Customer Success Manager
@Sift
[Hiring] Customer Success Manager @Sift
Apr 01, 2025 - Sift is hiring a remote Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Customer Success Manager will work closely with our customers to identify and address business and technical challenges. As a member of the Customer Success Management team, you’re an ambitious self-starter with a knack for building relationships, a strong technical acumen, and you have a cross-functional collaboration skill set.
- Understand the customer’s business: Identify and address business and technical challenges, owning the entire process, including the relationship, project management & communication of issues and solutions.
- Demonstrate the value Sift is providing: Through strategic business reviews and consultative conversations, show that Sift is providing value to our customers and gain alignment regarding this value.
- Be a Sift product expert: Build and maintain a deep understanding of Sift’s product offerings, distill and share best practices, and make recommendations for better integrations.
- Be a customer advocate: Champion and represent customers internally, provide feedback, and find ways to improve the customer’s experience through processes and collateral.
- Contribute to product documentation training with key learnings and best practices.
Qualifications
- 5+ years experience in a Customer Success Manager role or similar role (e.g. Customer Success Management, Account Management, Customer Support).
- Experience in the fraud/payments ecosystem is a plus.
- Experience owning a book of business and being responsible for retaining revenue and running strategic business reviews (e.g. QBRs).
- A track record of showing value through data-driven metrics and KPIs.
- Outstanding customer-facing communication skills, including the ability to communicate and build relationships with all levels and audiences -- from fraud analysts to the C-suite; technical and non-technical.
- Strong business acumen and experience influencing change at all levels of a customer organization.
- A strong work ethic and commitment to excellence; being creative, collaborative, goal-oriented, thoughtful, and resourceful.
- A bias for action; demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision.
- Ability to work effectively in teams of technical and non-technical individuals across multiple concurrent projects.
- Experience working with SaaS-based products, comfortable speaking about complex/technical concepts, and have worked with products that utilize APIs.
Benefits
- Competitive total compensation package
- 401k plan
- Medical, dental and vision coverage
- Wellness reimbursement
- Education reimbursement
- Flexible time off
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
