Customer Success Manager @Iodine software

[Hiring] Customer Success Manager @Iodine software

Mar 28, 2025 - Iodine software is hiring a remote Customer Success Manager. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

Iodine Software is seeking a Customer Success Manager to join the team. Reporting to the Director of Customer Success, the Customer Success Manager will be responsible for developing a positive customer experience and fostering trusted relationships internally and externally.

Foster and manage strong, strategic, long-term customer relationships with customer decision-makers and industry influencers
Navigate complex customer relationships and processes
Execute processes and programs to improve customer engagement and adoption to mitigate customer risk and drive value resulting in renewal and expansion opportunities
Develop a deep understanding of customer needs/goals and work to ensure that Iodine Software and the customer have a shared definition of success
Serve as a point of escalation for customer issues and work directly with customers and internal departments to ensure resolutions are met
Report out on customer health to Iodine leadership to proactively identify at-risk customers and provide mitigation strategies as needed
Thoughtfully drive overall customer satisfaction with some of the largest and most complex customers
Influence how Customer Success can work better with other teams at Iodine to collaborate on, and execute against, technical integrations and business decisions
Act as a business success expert in educating, guiding, and supporting customers as they progress through the Iodine lifecycle
Deliver well-crafted responses to customer requests for strategic and/or program analysis, with limited management oversight
Provide guidance and consulting for best practices and ROI analysis for customers to gain the most value from their program with Iodine Software
Advocate for product enhancements/new features and influence roadmap planning, based on customer input
Travel to and from company headquarters is required for mandatory onboarding and company meetings

Qualifications

Bachelor’s degree in business, nursing, or other related areas
3-5+ years of work experience in healthcare and/or clinical operations in a technology/SaaS setting
Healthcare IT background, in Account Management or Customer Success
Meaningful experience supporting customers or business leaders, ideally within a technology or healthcare company
An expert at communicating value to customers using data to tell meaningful and actionable stories that result in expansion and retention opportunities
Previous experience successfully managing complex technical projects
Demonstrated ability to manage multiple work streams simultaneously and efficiently

Requirements

The ability to demonstrate impeccable capability in the following areas:

Communication: knowing who, what, when, where, how, and why and acting effectively as a representative of Iodine
Organization: from your email inbox habits, to your time management, to the information you juggle about people, teams, customers, and products
Presentation: sophisticated presentation skills in front of large and small audiences
Emotional Intelligence: natural ability to read and respond to a situation in the best interests of Iodine and our customers
Highly skilled in building and delivering presentations
Positive, self-starter attitude with desire to exceed expectations to achieve desired results
Attention to detail, highly organized, with an absolute focus on quality of work

Benefits

Comprehensive Healthcare: Fully covered medical, vision, and dental benefits for employees, plus generous dependent coverage
Telehealth Services: Convenient access to telehealth services tailored for remote work
Savings Accounts: Tax-advantaged savings accounts for healthcare and dependent care expenses
Ancillary Benefits: Life, AD&D, and disability insurance paid by Iodine for peace of mind
Retirement Plan: Competitive 401(k) retirement plan with a considerable company match
Extra Life Insurance: Optional additional life insurance coverage for you and your dependents
Accident Insurance: Financial protection against unexpected accidents and critical health issues
Critical Illness Insurance: Provides financial support for medical costs and living expenses during serious illness
Hospital Indemnity Insurance: Additional support for hospital-related expenses through indemnity insurance
Pet Insurance: Affordable options for discounted pet insurance
Legal and Identity Protection: Legal and ID theft protection to safeguard personal information
Employee Assistance: Confidential employee assistance program for personal and professional challenges
Education Allowance: Annual funding for educational pursuits and continuing education to support professional development and skill enhancement
Reimbursements: Annual reimbursement for eligible wellness expenses, monthly reimbursement for cell phone and WiFi costs, and a one-time equipment allowance for creating a comfortable home office

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Before You Apply

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Customer Success Manager @Iodine software

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Mar 28, 2025

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️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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