[Hiring] Customer Success Manager @Toku
Mar 12, 2025 - Toku is hiring a remote Customer Success Manager. 💸 Salary: competitive salary and equity. 📍Location: USA.
Role Description
Toku is looking for a Customer Success Manager focused on developing and maintaining relationships with customers. Your job is to ensure that our customers love working with Toku. The role involves solving any problems regarding payroll, employment, token grants, and immigration - globally.
Our Customer Success teams are subject matter experts on managing payroll and token grants. We require every team member to have a background in payroll, either in-house or at a payroll provider/EOR.
This hands-on role combines foundational expertise in payroll with customer relationship management. The ideal candidate will ensure payroll accuracy and compliance while acting as a trusted point of contact for clients and delivering excellent service and support.
- Be a trusted partner for our customers and their employees, ensuring they have an exceptional experience at every stage of their journey with Toku.
- Continuously improve our processes by identifying inefficiencies, suggesting better workflows, and helping to scale our operations in a way that enhances customer satisfaction and overall efficiency.
- Own customer relationships end-to-end, ensuring smooth onboarding for both contractors and employees, proactive account management, and ongoing support that meets each client’s unique needs.
- Work cross-functionally with sales, payroll, token compensation, and product engineering to make sure customer needs are met, issues are resolved quickly, and our services continue to improve.
- Anticipate and solve challenges before they become problems, ensuring customers never feel stuck or unsupported.
- Advocate for our customers, gathering their feedback and working with internal teams to improve our product, service, and overall experience.
- Help build and refine customer success strategies, developing best practices and scalable processes that drive engagement and long-term customer success.
- Build strong, long-term relationships by being proactive, helpful, and genuinely invested in our customers' success.
- Communicate clearly and effectively, whether over email, in meetings, or on calls.
Qualifications
- Bachelor's degree in a relevant field or equivalent practical experience.
- 3+ years in a payroll role either in-house or at an external payroll provider.
- Experience in managing internal and external stakeholders, resolving problems while managing relationships.
- Excellent written and verbal communication skills to effectively engage and build rapport with customers.
- Customer-centric mindset, with a genuine passion for helping customers succeed.
- Strong problem-solving abilities with a focus on delivering solutions.
- Analytical mindset with the ability to leverage data to make informed decisions and recommendations.
- Self-motivate, proactive, independent worker that thrives in a fast-paced environment.
Benefits
- Remote-first work culture
- Flexible working hours
- Competitive salary
- Competitive equity
- Apple laptop
Company Description
Toku is the leading provider of compliance infrastructure for crypto companies, enabling them to pay employees in tokens and stablecoins while staying compliant with state, federal, and international tax laws.
Backed by $26M from leading investors including Blockchain Capital and Naval Ravikant, Toku is scaling rapidly to meet the demand for compliance solutions in the evolving regulatory environment.
Similar Remote Jobs
More jobs at Toku
-
Finance / Legal competitive salary & benefits package. IndiaFeb 27, 2025
-
Software Development unspecified USAFeb 21, 2025
More Customer Service jobs
-
Customer Service between €2069 and €2369 gross monthly FranceApr 13, 2025
-
Customer Service $15.00 - $25.00 per hour USAApr 13, 2025
More jobs in USA
-
Software Development unspecified USA, Canada, India +1 moreApr 13, 2025 -
Sales / Business unspecified USAApr 13, 2025
Kickstart Your Job Search
Unlock 54,618 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
competitive salary and equity
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 12, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
