[Hiring] Customer Success Manager @Vasion
Feb 14, 2025 - Vasion is hiring a remote Customer Success Manager. đź’¸ Salary: competitive salary and package. đź“ŤLocation: Australia.
Role Description
The Customer Success Manager will be responsible for revenue growth within existing customer accounts. As a Customer Success Manager you will regularly connect with customers as well as partner with Sales Managers, Executives and our Support teams to better understand the needs and vision of your customers. You will be directly responsible in guiding them to take full advantage of our product offerings.
- Develop a deep understanding of each client's goals, needs, and pain points to effectively identify and propose solutions that align with their objectives.
- Achieve quarterly sales quota as assigned. Create quotes and manage the procurement process for renewals and expansion.
- Build and maintain strong relationships with existing clients, acting as their main point of contact for all inquiries and support needs.
- Achieve or exceed challenging and changing monthly demo quotas and daily activity targets.
- Utilise CRM systems to track and manage sales activities, maintain accurate customer records, and report territory progress to management regularly.
- Develop knowledge of company products and solutions while learning industry trends through ongoing product and industry training.
- Collaborate with Account Management, Product Management, Product Support, and Marketing teams to ensure a world-class customer experience.
- Execute an Account Manager territory plan that includes analysing activity efficiency, customer’s budget cycles and procurement processes, as well as resource needs.
Qualifications
- Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers.
- Experience expansion sales of software or technology solutions in Tech or SaaS related industries.
- Results-driven mindset, with a passion for exceeding goals, customer retention and driving revenue growth.
- Highly self-motivated and able to work independently as well as collaboratively in a team environment.
- Strong business acumen and understanding of complex sales processes.
- Excellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
- Ability to work independently and manage a sales pipeline effectively.
- Working knowledge of sales software, tools, and processes.
- Experience of contract management and negotiation.
- Extraordinary attention to detail, analytic, and deductive reasoning skills.
- Second language and project management skills would be desirable.
Requirements
- Experience in SaaS related B2B sales or a similar industry.
- Experience using CRM software (SFDC preferred).
- Proven track record of meeting or exceeding challenging targets.
- Ability to travel up to 10% of the time to meet with clients and attend industry events.
- This role requires working from home.
Benefits
- Being part of a fast growing, innovative, US based technology company.
- Genuine work/life balance.
- Competitive salary and package.
- High potential for career advancement opportunities.
- Vacation bonus.
- Annual visit to US Headquarters.
Company Description
Vasion builds upon the company’s enterprise print management technology and the ECM/document management expertise the company gained through its acquisition of MaxxVault to enable organizations to digitize content and automate business processes to drive compliance, scalability, and accountability. With Vasion’s SaaS platform, businesses can capture analog and digital content, automate workflows, and securely manage content wherever it is stored. The company has been included multiple times on the Inc. 5000 and Deloitte Fast 500 lists of fastest growing companies in North America.
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| đź“Ť | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
competitive salary and package
|
Remote
Location
Australia
|
|
Job Type
full-time
|
Posted
Feb 14, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
