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Customer Service
Customer Success Manager
@Semperis
[Hiring] Customer Success Manager @Semperis
Feb 13, 2025 - Semperis is hiring a remote Customer Success Manager. 💸 Salary: unspecified. 📍Location: EMEA, UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for a Customer Success Manager to join our team. (French Speaking Required)
As a Customer Success Manager, you’ll collaborate closely with our Solution Architects & Support Engineers to maximize opportunities for our large enterprise and strategic customers & Semperis.
- Design a success plan for a portfolio of enterprise and strategic customers throughout their lifecycle.
- Guide your customer down the path of success from onboarding/implementation through upsell and renewal.
- Track and report on customer health.
- Gather insights to feedback to Product Development teams and collaborate on new developments.
- Lead training sessions to ensure that the product meets user needs.
- Monitor recordkeeping to ensure relevant customer information is captured.
- Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.).
- Identify potential customer references and assist with the development of customer case studies.
- Maintain an understanding of Semperis technology, products, and services.
- Assist with the development and enhancement of processes and systems for the overall Semperis CS program.
Qualifications
- 3+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
- Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies (Active Directory, Azure AD, etc.).
- 3+ years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions.
- Ability to understand and explain technical cybersecurity data.
- Excellent communication and project management skills.
- Proactive; ability to anticipate customer needs and have solutions ready when they are.
- Intellectually curious; driven to expand the cybersecurity domain and professional expertise.
- Responsive and adaptive to changing situations.
- Genuine desire to work with customers.
Preferences
- Experience with SFDC, Customer Success Applications (such as Gainsight, Churnzero, etc.), and Active Directory.
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️
| 📍 | Be aware of the location restriction for this remote position: EMEA, UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
EMEA, UK
|
|
Job Type
full-time
|
Posted
Feb 13, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: EMEA, UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
