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Customer Service
Customer Success Implementation Specialist
@Smartskin
[Hiring] Customer Success Implementation Specialist @Smartskin
Apr 03, 2025 - Smartskin is hiring a remote Customer Success Implementation Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Smart Skin is seeking a motivated, experienced individual to join our team as a Customer Success & Implementation Specialist, working with our European clients in the pharmaceutical industry.
- Partner with SmartSkin Technologies’ clients to support the implementation, training, technical support, and expanded use of our products remotely and in-person at facilities in Europe and across the globe.
- Learn the technical details of how SmartSkin’s solutions work and develop a deep understanding of the problems we solve for our clients.
- Travel to client sites to lead the onboarding process, support product implementation, and provide training to users of SmartSkin Technologies products and services.
- Ensure clients seamlessly integrate our technical products/services and perform tests and diagnostics to ensure hardware and software solutions are meeting expectations and delivering value to our clients.
- Provide proactive technical support to customers as needed and communicate/report issues to internal team members in support of the clients.
- Generate analytical reports based on SmartSkin’s data and provide recommendations/solutions for clients.
- Understand our client’s priorities and key performance indicators in order to benchmark, monitor progress and deliver ROI from our solutions.
- Document and report on key use cases to continuously improve our solutions.
- Schedule and lead regular client meetings to identify areas to improve customer satisfaction and grow relationships; communicate issues and possible solutions to senior management, and promote new or existing SmartSkin solutions to meet customer needs.
- Build effective relationships with our client’s employees and leaders to encourage the use of SmartSkin's solutions.
- Promote new ways to leverage our products, ensure renewals, and grow the relationship through partnering with colleagues on SmartSkin’s Sales and Customer Success team.
- Maintain awareness and keep abreast of constantly changing quality technologies and solutions relevant in the industry.
Qualifications
- Experience in a manufacturing environment, as a maintenance leader, maintenance technician or controls engineer.
- Outstanding communication and customer service skills with the ability to listen, understand, educate, and influence customers regarding products and services.
- Good organizational and time management skills, and high level of attention to detail.
- Proven communication skills and ability to perform training.
- Excellent English written and verbal communication skills. The ability to speak other languages is an asset.
- Adaptability to a changing environment and strong ability to work independently.
- Experience applying new technologies to solve problems in a manufacturing environment and strong computer skills, including MS Office, Salesforce, CRM tools and other office applications.
- Strong presentation and reporting skills.
- A strong interest in traveling to work with clients across the globe (willing to travel up to 50% of time in Europe and globally as needed).
- Residence in Europe.
Company Description
SmartSkin Technologies provides manufacturing optimization solutions globally to the food, beverage, & pharmaceutical sectors.
- Serves 18 of the top 20 pharmaceutical companies in the world.
- Serves 6 of the 7 major beverage brands with its patented and award-winning Quantifeel™ sensor and software solutions.
- Global presence with team members located in major centers in North America and Europe.
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| đź“Ť | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
