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Customer Service
Product Success Specialist
@Peoplegrove
[Hiring] Product Success Specialist @Peoplegrove
Apr 07, 2025 - Peoplegrove is hiring a remote Product Success Specialist. 💸 Salary: competitive salary and benefits. 📍Location: India.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
PeopleGrove is seeking a proactive and customer-focused Product Success Specialist to join our team. You will serve as the first point of contact for our users, assisting them with technical issues, product inquiries, and troubleshooting. You'll support new and existing PeopleGrove partners, ensuring they successfully configure, adopt, and maximize value from our platform.
- Monitor and manage support channels for administrators and end users, addressing inquiries, feedback, and technical issues promptly to ensure a seamless user experience.
- Provide empathetic, solution-oriented customer support, empowering users with knowledge and self-service resources. Conduct video calls to offer tailored guidance and troubleshooting.
- Develop a deep understanding of the PeopleGrove platform through ongoing training and stay updated on new features and enhancements.
- Identify, document, and troubleshoot technical issues, escalating bugs and critical concerns to the engineering team for resolution.
- Work closely with Product, Engineering, and Customer Success teams to enhance the overall user experience and drive continuous improvements.
- Contribute to internal initiatives aimed at optimizing support workflows, increasing efficiency, and improving service delivery.
Qualifications
- Minimum 2 years in a customer support or technical support role, preferably in SaaS or technology-based companies.
- Proven ability to work effectively in a remote environment with minimal supervision.
- Strong troubleshooting abilities, particularly in areas such as Single Sign-On (SSO), APIs, and data management.
- Proficiency with customer support tools (e.g., Zendesk, Jira, Intercom).
- Excellent verbal and written English communication skills, with the ability to explain complex technical concepts in a simple and engaging manner.
- Experience leading or assisting with customer-facing video calls, training sessions, or webinars.
- Self-motivated, detail-oriented, and able to manage multiple tasks efficiently in a fast-paced environment.
- A strong sense of empathy, ownership, and urgency in delivering outstanding service.
- Natural curiosity and eagerness to learn, with a passion for knowledge-sharing and improving processes.
Benefits
- Competitive salary and benefits.
- Remote work opportunity.
- Flexible Time Off policy.
- Opportunities for career growth and development.
- A dynamic and mission-driven work environment.
- The chance to work with a passionate, innovative, and collaborative team.
- Reimbursement of home office setup.
Company Description
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary and benefits
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Apr 07, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
