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Customer Service
Customer Success Engineer
@Clarifai
[Hiring] Customer Success Engineer @Clarifai
Mar 26, 2025 - Clarifai is hiring a remote Customer Success Engineer. 💸 Salary: unspecified. 📍Location: Northern America, Latin America (LATAM), Europe, India.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
You will drive customer retention by ensuring smooth onboarding and continued success with the Clarifai platform. Through high-touch, white-glove support, you will foster customer loyalty and advocacy.
- Identify product gaps and relay feedback to Product and Engineering teams for improvements
- Provide strategic guidance to reduce churn and increase renewals
- Promote AI adoption by demonstrating new use cases and best practices within customer organizations
You will lead tailored onboarding sessions and provide hands-on support to ensure successful AI/ML deployments.
- Assist with technical challenges and integration efforts as a trusted advisor
- Conduct regular account audits and health checks to address potential issues early
- Deliver best practices for AI model deployment, data pipeline integration, and performance optimization
- Collaborate with Product and Engineering teams to relay customer feedback
- Maintain high responsiveness, including after-hours support
- Drive retention through regular touchpoints and semi-annual QBRs
Qualifications
- 3+ years in a customer-facing technical role (e.g., Customer Success Engineer, Solutions Engineer, Solutions Architect, or Technical Consultant)
- Technical experience within the AI, machine learning, or computer vision industry
- Proficiency in Python and experience with RESTful APIs
- Experience integrating and deploying AI/ML models in customer environments
- Strong problem-solving abilities with a proactive, hands-on approach
- Strong communication skills, capable of explaining complex technical concepts to technical and non-technical stakeholders
Requirements
- Experience with cloud infrastructures (AWS, GCP, Azure)
- Familiarity with tools like Docker, Kubernetes, or Streamlit for AI/ML applications
- Previous experience in a customer success role, particularly in an AI-focused company
- Prior experience working with sales teams to identify upsell opportunities
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️
| 📍 | Be aware of the location restriction for this remote position: Northern America, Latin America (LATAM), Europe, India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Northern America, Latin America (LATAM), Europe, India
|
|
Job Type
unspecified
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Northern America, Latin America (LATAM), Europe, India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
