[Hiring] Customer Success Associate @Flaglerhealth

Role Description

As a Customer Success Associate, you will be the primary point of contact for a portfolio of provider groups, helping them onboard, implement, and continuously maximize the value of Flagler’s services. You will work closely with customers to ensure exceptional service, customer satisfaction, and retention, and with internal teams to create and improve operational workflows. This role has a strong focus on revenue cycle management, ensuring providers optimize their financial performance through efficient billing, collections, and reimbursement processes.

• Develop and maintain strong relationships with provider groups, ensuring high levels of satisfaction and long-term retention
• Guide new clients through the onboarding process, ensuring a seamless and effective implementation of Flagler’s platform and services
• Create and present monthly reports to clients that demonstrate Flagler’s impact on their operations, showcasing measurable outcomes and growth
• Collect and relay client feedback to Flagler’s leadership team, contributing to the ongoing improvement of our services and platform
• Work closely with the sales, technical, and business operations teams to ensure a smooth and cohesive customer journey from onboarding to ongoing support
• Respond promptly to client inquiries and resolve any ad hoc clinic or patient issues, ensuring a positive and seamless experience for all stakeholders
• Identify, implement, and automate workflows with the Operations and Technical teams based on customer and internal needs

Qualifications

• 2+ years of experience in customer success, consulting, operations, or related roles, preferably with a focus on revenue cycle management within the healthcare or technology sectors
• Strong communication skills, with the ability to present complex information clearly and effectively to various stakeholders
• Exceptional organizational skills and the ability to manage multiple accounts simultaneously
• Problem-solving mindset with a focus on using data to deliver results and enhance the customer experience
• Ability to work collaboratively across teams, including sales, technical support, and operations
• Experience with CRM tools and customer success software is a plus

Company Description

Flagler Health is a fast-growing healthtech company transforming how healthcare organizations deliver care through AI-powered workflow automation, remote patient engagement, and chronic care programs. Our platform has already served over 1.5 million patients and is trusted by providers and payers to improve efficiency, lower costs, and drive better outcomes.