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Customer Service
Customer Success Associate
@Joor
[Hiring] Customer Success Associate @Joor
Mar 28, 2025 - Joor is hiring a remote Customer Success Associate. 💸 Salary: competitive base salary and performance-based variable earnings. 📍Location: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves developing a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy.
- Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
- Understand and assess customer requirements, level of adoption of the service, and corporate structure as it applies to JOOR rollout and adoption
- Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance
- Be an advocate for client feature requests and work cross-functionally with our Product, QA, and Data team to help move projects forward
- Drive increased engagement for new and existing customers
- Strategize and identify how the team can increase renewal rates and keep our churn rate near zero
- Strategically expand our revenue in accounts through cross-selling and upselling
- Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
- Drive new business growth through greater advocacy and reference ability
Qualifications
- Business fluency in Italian preferred
- 1+ years of experience managing accounts or owning a book of business required
- 1-2 years of relevant work experience in SaaS, Account Management, or Strategy Consulting preferred
- Excellent presentation, written, and oral communication skills
- Strong negotiation and sales skills
- Experience collaborating with cross-functional teams is a plus
- A proactive, consultative account manager
- An ability to handle difficult upselling and reselling conversations
- A scrappy go-getter
- Additional language skills preferred
Benefits
- Competitive base salary and performance-based variable earnings
- Access to international trade shows and market weeks to see the product in action
- Collaborate with our teams around the world
- Private Medical, Dental, & Vision coverage
- Opportunities for growth and development through various internal initiatives
- Transparency into the state of our business via quarterly all-hands meetings, showcasing the company’s performance in relation to revenue and growth.
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive base salary and performance-based variable earnings
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
