[Hiring] Customer Success @Elevenlabs

Role Description

Be part of an early CS team with endless opportunities for impact. You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports the cultural and business needs of our customers in the Middle East.

• Build, maintain and own strong relationships with a book of 50 enterprise clients in the Middle East
• Play a key role in onboarding new clients and driving long-term adoption of multiple products
• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
• Own expansion and renewal of accounts within your book of business - this is a commercial role
• Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals

Qualifications

• 5-7 years of previous experience in Customer Success in a fast-paced, SaaS organization
• Experience demonstrating and unlocking value for customers in the Middle East with technical, mission-critical products (such as conversational AI)
• Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results
• Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions
• Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments
• Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes
• Must be fluent in Arabic and English

Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Company Description

ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.

Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.

• Launched in January 2023 with the first AI model to cross the threshold of human-like speech
• Raised a $180 million Series C round in January 2025, valuing the company at $3.3 billion
• Valuation doubled to $6.6 billion by September 2025 as we surpassed $200 million ARR in under three years
• Core offerings include our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models