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Customer Solutions Manager @Loopio

[Hiring] Customer Solutions Manager @Loopio

Mar 24, 2025 - Loopio is hiring a remote Customer Solutions Manager. đź’¸ Salary: unspecified. đź“ŤLocation: UK, Canada, India.

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Role Description

As a Customer Solutions Manager, you’ll be part of our Customer Success team and will be responsible for linking technical aspects of our Midmarket & Enterprise customers' business processes with our product strategy, working in partnership as the internal voice of the customer.

  • Establishing relationships with our Midmarket & Enterprise customers to understand their goals and needs (diving into the why & how) in order to advocate internally for the best solution utilizing the Loopio product
  • Analyzing data to identify technical opportunities and tell the story about how we can make our customers wildly successful using Loopio
  • Assisting to improve customers' processes via recommended workflows and thought leadership
  • Working with customers to set expectations on project timelines, including deadlines for milestones and deliverables
  • Providing regular updates to Customer Success & Account Managers on customer projects and product development progress
  • Advocate internally for top customer needs with our Product team
  • Proactively staying abreast of current/future customer and market conditions/trends, while considering the competitive landscape in partnership with Marketing
  • Developing collaborative win-win relationships with Product Mission Teams and CX teams to co-develop the roadmap
  • Providing customer support by answering questions about products or services & troubleshooting complex adoption problems as they arise in conversations
  • Supporting alpha’s and beta’s, gathering of key customer feedback
  • Sharing impactful and timely roadmap updates with customers and CS/AM team
  • Monitoring customer escalation issues and recommending solutions
  • Occasionally contribute to RFP’s as the Customer Solutions subject matter expert
  • Contribute to continuous improvement of internal processes and documentation, to scale with the needs of the business

Qualifications

  • 2+ years of Account Management or Customer Success experience
  • Experience working as part of a Product Organization or working closely with technical Product teams is an asset
  • Impeccable written and oral communication skills
  • Masterful relationship building skills; people find it really hard to not like you
  • Innately curious, always asking thoughtful questions and uncovering new opportunities
  • Highly strategic; you understand the big picture and are able to tie Customer goals back to Loopio’s business goals
  • Highly organized; your calendar reminders have calendar reminders
  • Extremely analytical; you leverage data in all of your decision making
  • Excel in positioning technical solutions and recommendations in a simple and clear way with less technical individuals
  • Ability to take complex solutions and tell a clear and compelling story
  • #ONETEAM mentality, you love to win as a team and support losses as a team
  • Technical proficiency in Salesforce Lightning, Gainsight NXT, Gong.io, Slack, Vidyard and more
  • Ability to scale internal processes across multi-faceted tech stack for greatest efficiency
  • Experience writing sales proposals or responding to RFPs is a huge plus

Benefits

  • Flexible co-working locations available to Loopers in ON and BC
  • Remote-first workplace with options to work from convenient co-working spaces
  • Supportive culture with opportunities for connections in a remote environment
  • Ongoing feedback and regular 1-on-1s with your manager
  • Dedicated professional mastery allowance for learning support
  • Wide range of health and wellness benefits starting day 1
  • Remote setup with a MacBook laptop, monthly phone and internet subsidy, and work-from-home budget
  • Participation in townhalls, AMA sessions, and quarterly celebrations
  • Active Employee Resource Groups for learning and connection
  • Opportunity to make a big impact on the business

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đź“Ť Be aware of the location restriction for this remote position: UK, Canada, India
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Customer Solutions Manager @Loopio
Customer Service
Salary đź’¸ unspecified
Remote Location
UK, Canada, India
Job Type full-time
Posted Mar 24, 2025
Apply for this position Unlock 54,597 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: UK, Canada, India
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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