[Hiring] Customer Service Representative @Beyond Finance

Role Description

Our Customer Service Representative serves as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs. They are Beyond’s caring voice to the client and guide them from enrollment through graduation. Our Customer Service Representative possesses a “second-to-none” work ethic and an upbeat, positive and passionate attitude about customer service.

• Provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls of varying complexity
• Respond to client requests, anticipate unstated needs, and educate them on our programs in a remote call center environment
• Proactively identify, analyze and resolve client issues utilizing active listening and critical thinking
• Exhibit strong written/verbal communication skills, excel at customer interaction, and deliver practical solutions
• Develop and maintain positive client relations and work collaboratively with other departments
• Work independently and with a team to drive retention of clients
• Operate, navigate, and troubleshoot a desktop computer to obtain and extract information
• Apply various troubleshooting techniques to resolve complicated technical or configuration issues
• Continuously learn, interpret and utilize company and industry knowledge
• Meet and exceed client centric performance expectations focused around quality of service and efficiency
• Engage with feedback to leader and team to collaborate and streamline workflows

Qualifications

• Minimum 1 year relevant call center experience (Required)
• Bilingual - Spanish (preferred / not required)
• Reliable, high speed internet connection with ethernet (Required)
• Strong computer technical skills with the ability to learn and navigate complex systems
• Excellent communication skills (written, verbal, and listening)
• Strong interpersonal skills and can independently handle routine and complex client inquiries
• Effective at time management, planning & organizing tasks
• Ability to work from home in a distraction free environment

Requirements

• You operate with understanding, active listening, patience, empathy and kindness to customers
• Have a people-focused approach and solution mindset, you’re an effective problem solver.

Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training
• Team spirit and culture fostering an environment of community, connection, and belonging