Customer Service Representative @US Foods, Inc.

[Hiring] Customer Service Representative @US Foods, Inc.

Mar 29, 2025 - US Foods, Inc. is hiring a remote Customer Service Representative. 💸 Salary: $19.00 - $20.50 per hour. 📍Location: USA.

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Role Description

This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at distribution center offices located anywhere in the Northeast Region of the United States.

Provide contact and liaison between National Sales customers and the sales team and internal departments.
Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner.
Work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations, company policy, and profit and quality requirements.
Back up to Sales Coordinator roles.
Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
Coordinate same-day deliveries and pickups for customers.
Process pickup requests from customers and National Sales team.
Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers.
Share new or additional services or products with customers.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.

Qualifications

High School diploma or equivalent required; Bachelor’s degree preferred.
Minimum of three years experience in customer service call center environment required.
Experience in food service distribution a plus.
Excellent verbal communication skills and problem resolution ability required.
Working knowledge of Microsoft Word and Outlook required.
CRM / Phone Technology experience preferred.

Requirements

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law.
The expected base rate for this role is between $17 - $25.

Benefits

Full US Foods Benefits - DAY 1! medical, dental, vision, 401K, life insurance, and much more!
This role will also receive overtime compensation.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Customer Service Representative @US Foods, Inc.

Customer Service

Salary 💸 $19.00 - $20.50 per hour	Remote Location USA
Job Type full-time	Posted Mar 29, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Customer Service Representative @US Foods, Inc.

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