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Customer Service
Client Success Manager
@General Assembly
[Hiring] Client Success Manager @General Assembly
Apr 03, 2025 - General Assembly is hiring a remote Client Success Manager. 💸 Salary: $75,000 - $90,000. 📍Location: USA, UK, Canada, Australia, Singapore.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Client Success Manager, you support the delivery of General Assembly’s largest client programs, and help grow our most important accounts. You play a key role on a cross-functional, client-facing team that delivers on $8-10 million of annual client revenue.
- Help manage top tier, Fortune 100 client relationships, and account expansion strategies, supporting Senior Client Success team as well as clients directly
- Execute on engagement and delivery strategies for online and in-person training and assessment programs
- Collect and document direct costs for program delivery
- Own client-facing and internal summaries of client meetings, including key decisions and action items
- Track and maintain day-to-day program success, as measured by learning and sentiment metrics
- Coordinate with consumer-specific delivery teams on GA campuses, to collaborate on program delivery for corporate audiences
- Build and present client-facing delivery reports, including qualitative and quantitative data on student learning, sentiment, and engagement
- Take charge of upholding high standards in client management and student success methodologies. Ensure all internal stakeholders meet their KPIs for the projects you manage.
- Evaluate data to drive product insights and continually improve metrics around online course usage and satisfaction
Qualifications
- At least 2+ years of prior work experience
- Killer work ethic
- Polished communication skills
- Infectious positive energy
- Passion for fast-paced, dynamic environments
Requirements
- 2+ years in sales, customer service, client management, or similar role working with internal or external stakeholders
- 2+ years using Excel and Google Suite
- Comfortable operating in a cross-functional project or environment
- Experience using Jira or in project management a plus
- Experience coordinating training programs a plus
- Significant travel, up to 50%
Benefits
- Anticipated compensation range for this role in the US market is $75,000 and $90,000
- Compensation will be determined based on experience, education, geographic location, and other factors
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| 📍 | Be aware of the location restriction for this remote position: USA, UK, Canada, Australia, Singapore |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$75,000 - $90,000
|
Remote
Location
USA, UK, Canada, Australia, Singapore
|
|
Job Type
unspecified
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA, UK, Canada, Australia, Singapore |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
