[Hiring] Customer Service Representative @LESTARS MANAGEMENT CONSULTANCY
Mar 27, 2025 - LESTARS MANAGEMENT CONSULTANCY is hiring a remote Customer Service Representative. 💸 Salary: rm1,516.45 - rm5,851.98 per month. 📍Location: Malaysia.
Role Description
We are looking for a dedicated and skilled Customer Service Representative who can handle customer inquiries, resolve issues, and provide top-notch service in both English and Chinese. This is a remote role, ideal for individuals who are self-motivated, organized, and possess strong communication skills.
- Respond to customer inquiries via email, phone, and live chat in both English and Chinese.
- Provide accurate and timely information regarding our products/services.
- Resolve customer complaints and concerns with a focus on customer satisfaction.
- Assist in processing orders, returns, and exchanges.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to resolve customer issues or escalate complex cases when necessary.
- Ensure all service level agreements (SLAs) and targets are met within the stipulated time.
- Provide feedback to management regarding recurring customer issues or potential improvements in processes.
Qualifications
- Fluent in both English and Chinese (written and spoken).
- Proven customer service experience, preferably in a remote setting.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple tasks and work independently in a remote environment.
- Strong computer skills and proficiency in using customer service software (e.g., Zendesk, Freshdesk) and Microsoft Office Suite.
Requirements
- Job Types: Full-time, Part-time
- Pay: RM1,516.45 - RM5,851.98 per month
- Expected hours: 8 per week
- Language: Mandarin (Required)
- Language: English (Required)
- Language: Chinese (Required)
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| 📍 | Be aware of the location restriction for this remote position: Malaysia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
rm1,516.45 - rm5,851.98 per month
|
Remote
Location
Malaysia
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Malaysia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
