[Hiring] Customer Service Representative @PNC Bank NA
Mar 24, 2025 - PNC Bank NA is hiring a remote Customer Service Representative. 💸 Salary: unspecified. 📍Location: USA.
Role Description
As a Customer Service Representative, you will provide routine service support to PNC customers who initiate contact with the Customer Care Center. This may involve questions regarding products, online directions, and their accounts. You will communicate directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests. This is a remote position.
- Performs customer service activities and initiatives for a broad range of products, services, and problem resolution across multiple channels.
- Delivers CARES model to customers and service partners.
- Receives, investigates, and responds to customer inquiries regarding products, services, and issues via all channels.
- Resolves customer service inquiries and issues.
- Recommends appropriate solutions and refers complex or recurring issues.
- Maintains high levels of customer satisfaction consistent with PNC's core values.
- Demonstrates commitment to quality through customer and service partner interactions.
- Documents customer interactions and completes service requests to minimize customer effort or additional action.
Employees must provide the following additional requirements for success in a virtual role:
- Work Space – A dedicated and confidential work space which includes a door that can be closed for privacy.
- High speed internet – High speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds.
Qualifications
- Accountability
- Continual Improvement Process
- Customer Interactions
- Customer Service
- Decision Making
- Relationship Building
- Results-Oriented
- Technical Support
Requirements
- Typically <1 year of related experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 8 occasional absence days each year
- Between 15 to 25 vacation days each year, depending on career level and years of service
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 24, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
