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Customer Service
Customer Service Representative
@Pearl
[Hiring] Customer Service Representative @Pearl
Mar 20, 2025 - Pearl is hiring a remote Customer Service Representative. 💸 Salary: competitive, based on experience. 📍Location: Americas.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Customer Service Representative will be the front-line liaison between the Company and its clients, ensuring seamless customer experiences through professional, empathetic communication.
- Handle client inquiries, account management, and administrative support
- Drive process improvements
Key Responsibilities
-
Client Interaction:
- Respond to customer inquiries via phone, email, and chat promptly and professionally
- Provide solutions to issues, escalating complex concerns when necessary
- Build strong client relationships through consistent follow-ups and support
-
Account Management:
- Monitor and update customer accounts for accuracy
- Assist in onboarding new clients and guiding them through company systems
- Support clients in navigating the tech-enabled communication platform
-
Administrative Support:
- Document interactions and feedback in the CRM system
- Collaborate with the operations team to address recurring issues
- Generate customer satisfaction and issue resolution reports
-
Process Improvement:
- Identify trends in client concerns and recommend enhancements
- Collaborate with departments to improve the customer experience
- Develop and refine internal SOPs for the Customer Service Department
-
Onboarding New Clients:
- Setting up accounts
- Process improvement
- Assist with manual work/automations - admin work and account creation
- Soft skill good to have, possible thought partner; communicative and vocal
Qualifications
- 2-3 years of customer service experience, preferably in billing or tech-driven industries
- Speaks Spanish and English
- Proficiency in Customer Support Systems (e.g., Zendesk) and CRM tools
- Familiarity with Shopify
- Strong written and verbal communication skills
- Highly detail-oriented and organized
- Ability to stay calm and professional under pressure
Requirements
- Startup experience (Nice-to-Have)
- Proven experience with upselling (Nice-to-Have)
- AR (Accounts Receivable) experience (Nice-to-Have)
Benefits
- Remote Work: Fully remote—work from anywhere
- Generous PTO: Ample paid time off to rest and recharge
- Direct Mentorship: Grow through guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Work and connect with professionals around the world
- Work-Life Balance: Flexible hours that support a healthy work-life balance
Our Recruitment Process
- Application
- Screening
- 30 minute Interview
- Skills Assessment
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.
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| 📍 | Be aware of the location restriction for this remote position: Americas |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive, based on experience
|
Remote
Location
Americas
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Americas |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
