[Hiring] Customer Service Manager @Husqvarna UK Ltd.
Mar 25, 2025 - Husqvarna UK Ltd. is hiring a remote Customer Service Manager. đź’¸ Salary: unspecified. đź“ŤLocation: UK.
Role Description
Customer Service Manager based from Thurrock service centre, supporting the Husqvarna Construction sales company, selling B2B through a network of dealers and B2C through eCommerce. Supervising a team of seven Customer Service Advisors across three locations.
- Bespoke Software Systems - ERP - Ensuring systems are set up to meet the business needs
- CRM – Supporting use of CRM and roll out within the team, reporting and setting up processes
- Analysis of daily/weekly order processing - From receipt of order to dispatch
- Drive Customer Portal and increase utilisation of web order including customer visits, analytics
- Warehouse & logistics - Liaison with 3PL warehouse service
- Monthly/Quarterly analysis of price & discount set up - Based on divisional terms
- Query, complaint and escalation handling
- Seasonal campaigns/promotions - Set up campaign parameters and coordinate team, report on success
- Overall people management (including remote workers) and performance and development reviews of the team
- Omnichannel process management - B2B / B2C
- Coordinates with other internal departments to incorporate plans to increase customer satisfaction
- Responsible for Health, Safety & Wellbeing of the team
Qualifications
- Experienced in Customer Service Supervisory/Management position
- Experienced in leading and motivating a team, responsible for people management and align with Annual People Cycle
- Excellent Communication and Organisational Skills
- Logical thinker with a strong attention to detail
- Natural problem solver
- Prepared to travel within UK and potentially Europe to some internal & external meetings
- Willingness to work in a demanding and customer focused environment
- Ability to build and maintain employee and customer relationships
- Good Microsoft Office skills with specific focus on Excel, Word, Powerpoint, Outlook, Workday
- Microsoft Dynamics CRM or similar CRM system
- Knowledge of SAP/AS400 platforms advantageous
Company Description
Shaping great experiences is what we do. With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many. Transforming the way the world cares for outdoor environments. For more than three centuries we have kept innovating and re-inventing our business. Today we’re the world’s leading producer of outdoor power products for forest, park and garden care, watering products and power tools for construction.
We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees and candidates. Together as a team, we can bring the best ideas to life. Diversity and inclusion is about each and every one of us. We are curious, bold, and built by our differences. At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger – and where we have fun together.
Similar Remote Jobs
More Customer Service jobs
-
Customer Service unspecified USAMar 26, 2025
-
Customer Service $64,500 - $91,100 USAMar 26, 2025
More jobs in UK
-
Software Development unspecified UKMar 26, 2025
-
Project Management unspecified Northern America, Americas, Latin America (LATAM) +13 moreMar 26, 2025
-
All others competitive salary and benefits UKMar 26, 2025
Kickstart Your Job Search
Unlock 53,526 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
