[Hiring] Customer Service Agent @Connexin Software
Mar 29, 2025 - Connexin Software is hiring a remote Customer Service Agent. 💸 Salary: $15.00 / hour. 📍Location: USA.
Role Description
The Customer Service Agent supporting our Remedy On-Call product provides top of the line customer support to our clients and their customers. This is a remote role that provides support over the phone via real-time/live conversations with clients. This role requires excellent communication skills, a professional demeanor, and attention to detail.
- Answer incoming client calls, take a message, and verify all of the information in the message is correct.
- Schedule patient appointments as requested.
- Dispatch calls to the appropriate medical practice following the proper protocol.
- Represent our customers professionally and provide courteous service during the incoming calls.
- Utilize critical thinking and problem-solving skills to address client issues in the most efficient way possible.
80% of work is performed via real-time/live conversations with clients via telephone and chat. All work is performed via computer, using various software programs. Software applications include: Google suite of products, Salesforce CRM, JIRA ticketing system, and Office Practicum EHR. Telephone is used in all client interactions.
Qualifications
- High school or equivalent (Preferred)
Requirements
- Excellent communication skills, including written and speaking skills.
- Ability to work independently and/or with a team.
- Attention to detailed information on computer screen.
- Able to correctly spell medical terminology.
- Ability to multitask and be flexible.
- Active listening skills - strong proficiency.
- Strong computer skills.
- Ability to type 35-40 wpm.
- The ability to work a flexible schedule to include weekends & holidays.
Benefits
- 401(k) with company match.
- Paid Sick Time.
- Company Wellness Program.
- Employee Assistance Program.
- Employee Recognition Program.
- Voluntary Pet Insurance.
Work Environment / Physical demands/ Travel Requirements
- A quiet workspace is required. Must have a secure, quiet distraction-free work environment without any conflicting responsibilities during your scheduled work shift, as our customers need your full attention.
- Computer and telephone required to perform duties.
- Lifting requirements of no more than five pounds.
- This is a fully remote position.
Core Values
- We are Clinician First.
- Pediatric Care is our Home.
- We Deliver on our Commitments.
- Our Success is Based on Results.
- We Believe in the Power of Teams.
Salary Description
$15.00 / hour
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$15.00 / hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
