[Hiring] Customer Operations Generalist @Thanx
Apr 03, 2025 - Thanx is hiring a remote Customer Operations Generalist. đź’¸ Salary: $17 - $19 usd. đź“ŤLocation: USA.
Role Description
You will ensure accurate and efficient merchant configurations, integrations, and issue resolution. This role is critical in supporting new and existing merchants by managing technical setup, investigating operational issues, and working cross-functionally to enhance the merchant experience.
- Merchant Program Configuration – Set up and configure merchant programs to align with their business needs within the Thanx platform.
- New Location Configuration – Configure new merchant locations, ensuring seamless onboarding and system integration.
- Initial Credit Card Onboarding for New Merchants – Facilitate the onboarding process for credit card-linked loyalty programs, ensuring proper setup and compliance.
- Integration Configuration for New and Existing Merchants – Configure and maintain integrations with POS systems and other third-party platforms.
- Investigating Issues for All Merchants – Diagnose and resolve technical and operational issues, collaborating with internal teams and external partners as needed.
- Process Improvement & Documentation – Identify opportunities to enhance operational efficiency and document best practices for internal and external use.
Qualifications
- 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS, fintech, or the restaurant/retail industry.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues.
- Ability to work in a fast-paced environment and manage multiple tasks with attention to detail.
- Excellent communication skills, both written and verbal, with the ability to translate technical issues into understandable terms.
- Proficiency in tools such as JIRA, Front, or other ticketing systems is a plus.
Company Description
Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing.
- Named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service.
- Raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital.
- Strong employee tenure, track record of internal promotions, and impressive alumni network.
- Cultural “core behaviors”: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Encourage Diverse Perspectives, and Lead, Virtually.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$17 - $19 usd
|
Remote
Location
USA
|
|
Job Type
unspecified
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Posted
Apr 03, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
