[Hiring] Customer Experience Expert @Eleks

Mar 25, 2025 - Eleks is hiring a remote Customer Experience Expert. 💸 Salary: unspecified. 📍Location: Poland.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves enhancing customer experience through effective product design.

Conduct user research, interviews, and usability tests to identify pain points and opportunities
Develop and map customer journeys, service blueprints, and workflows to enhance engagement
Lead, guide, and monitor design processes and approaches for solving problems in cross-functional meetings
Drive product design phases and discovery processes, facilitating research, workshops, and concept validation
Validate designs through A/B testing, usability testing, and continuous feedback loops
Define user flows, wireframes, and prototypes based on research and best practices
Work with design systems, tokens, and create high-fidelity mockups that align with brand guidelines
Ensure designs meet WCAG and other accessibility standards
Review development design and collaborate with the team to ensure consistency
Advocate for UX best practices and work closely with cross-functional teams

Qualifications

5+ years of experience in Product Design
Strong knowledge of Figma and prototyping tools
Experience with user research methods and usability testing
Deep understanding of the Design Thinking approach and mindset
Experience with agile development processes and cross-functional collaboration
Strong communication and stakeholder management skills
Knowledge of or previous experience in the science domain, laboratory procedures, and equipment would be beneficial
Advanced level of English

Benefits

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Poland
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Customer Experience Expert @Eleks

Customer Service

Salary 💸 unspecified	Remote Location Poland
Job Type unspecified	Posted Mar 25, 2025

️

📍	Be aware of the location restriction for this remote position: Poland
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.