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Customer Service
Community Engagement Specialist
@Pearl
[Hiring] Community Engagement Specialist @Pearl
Mar 29, 2025 - Pearl is hiring a remote Community Engagement Specialist. 💸 Salary: unspecified. 📍Location: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves supporting and uplifting patients in our branded app and private Facebook support group. It is dedicated to fostering a welcoming and supportive environment where community members feel heard, valued, and connected.
- Engage with patients daily in our app—responding to posts, offering encouragement, and sharing helpful resources
- Monitor and moderate a private Facebook group, ensuring posts align with community guidelines and removing spam or inappropriate content
- Maintain a positive, respectful tone across all interactions while reinforcing community standards
- Identify and communicate emerging trends, common questions, and concerns to the internal team
- Collaborate on engagement strategies, including conversation prompts and community-building initiatives
Qualifications
- 2+ years of experience in community management, social media moderation, or online engagement
- Experience moderating Facebook groups and managing online communities
- Strong written communication skills with a friendly, empathetic, and responsive tone
- Ability to monitor and engage daily across app-based platforms and social media
- Detail-oriented with experience enforcing community guidelines and moderating content
- Ability to identify and report emerging trends, concerns, and common questions to the internal team
Requirements
- Experience in healthcare, patient support, or wellness-focused communities (nice to have)
- Familiarity with engagement strategies, such as conversation prompts and content planning (nice to have)
- Comfortable working independently while collaborating with a remote team (nice to have)
Benefits
- Remote Work: Fully remote—work from anywhere
- Generous PTO: 10 days PTO per year, plus public holidays and sick leave
- Direct Mentorship: Grow through guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Work and connect with professionals around the world
- Work-Life Balance: Balanced schedules that support a healthy work-life balance
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
