[Hiring] Collections Associate II @MasterBrand Cabinets LLC
Mar 28, 2025 - MasterBrand Cabinets LLC is hiring a remote Collections Associate II. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
As the Collections Associate II, you will be responsible for order approval, collections and/or cash application for assigned customers. Your day will include:
- Collection calls
- Responding to emails
- Reviewing and approving orders
- Problem solving issues
- Cash reconciliations
- Providing statements and invoices as requested
In this role, you are the main contact for credit and collection information to the assigned customer and provide support to the sales team by answering questions and troubleshooting credit-related issues.
Responsibilities
- Build cross-functional partnerships between credit, cash application, customer service, and the sales team to best respond to the customer’s needs
- Demonstrate an ability to oversee a portfolio of AR accounts valued at $500K or more
- Service the customer by fielding telephone calls/emails and providing information on the status of their account, resolution of problem situations, and invoice inquiries
- Contribute insight and recommendations into investigation, decisions to resolve customer concerns
- Provide customer with copies of invoices/statements
- Partner with scheduling, manufacturing, cash applications, EDI and master data to assist customers
- Assist team members through collaboration, positivity, and openness to new ideas
Characteristics & Attributes
- Positive, inclusive, and continuous improvement-oriented attitude
- Effective verbal and written communication and interpersonal skills, enabling effective, cross-functional and customer collaboration, problem solving and execution
- Keen eye for detail with strong analytical skills and the ability to shape complex data into meaningful operational analysis
- Thrives under a fast-paced and continuous improvement environment
- Skilled in the practice of AR research and issue resolution
- Highly organized with the ability to multi-task and manage a diverse spectrum of tasks and responsibilities timely
- Demonstrates the MasterBrand Way, positioning the company for profitable growth and helping identify opportunities to reduce waste, complexity, and improve our work environment every day
Qualifications
- High school diploma or equivalent is required
- 3+ years of experience in B2B credit & collections
- Excellent data entry and calculator skills required
- Able to work with and maintain confidential information
- Intermediate or Advanced Microsoft Suite skills, with emphasis in Excel
- Experience working within ERP systems such as Oracle, Peoplesoft or similar applications
- Working knowledge of the order to cash business model and principles
- Able to be productive and successful in a remote work environment
Company Description
For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
