Back to Remote jobs >
Customer Service
Client Support Specialist
@Meridianlink
[Hiring] Client Support Specialist @Meridianlink
Mar 28, 2025 - Meridianlink is hiring a remote Client Support Specialist. 💸 Salary: $44,000 - $62,200. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Client Support Specialist in our Standard Support team, you'll be the first line of defense in resolving issues and addressing inquiries from customers. Your role involves:
- Responding to incoming communications
- Documenting interactions in case management systems
- Updating clients on ongoing resolutions
- Resolving client inquiries directly or escalating them to other departments if necessary
Expected Duties include:
- Coordinate with internal departments to resolve issues and follow through with clients until completion
- Take inquiries from systems and use discretion and decision-making authority to resolve customer issues
- Assist in developing support delivery strategies, escalation procedures, and training
- Provide information about products and services, answer questions, and resolve problems
- Complete tasks supporting the implementation of procedures
- Provide departmental clerical support and organize account chains
Qualifications
- Ability to determine a course of action based on guidelines and modify processes as needed
- Exercise judgment within defined procedures to determine appropriate actions
- Build productive internal and external relationships to resolve mutual problems through collaboration
- Preferred Bachelor's degree and 2-4 years of related experience or equivalent work experience
- Strong relationship-building skills to collaborate on procedures or transactions
Requirements
- This role prefers prior education or career experience
- Ability to apply acquired job skills, company policies, and procedures to complete tasks with little supervision
- Position involves performing routine tasks and using a basic skill set and proficiency in the subject area
Benefits
- Insurance coverage (medical, dental, vision, life, and disability)
- Robust paid time off
- Paid holidays
- 401(k) plan with company match
- Remote work
Similar Remote Jobs
More jobs at Meridianlink
-
Customer Service $64,500 - $91,100 USAMar 26, 2025
-
Sales / Business base salary of $140k plus $160k commission USAMar 24, 2025
More Customer Service jobs
-
Customer Service $17.00 to $20.00 per hour USAApr 01, 2025
-
Customer Service $18.00 per hour USAApr 01, 2025
More jobs in USA
-
Software Development $89,300 to $120,000 USAApr 02, 2025
-
Software Development $117,120 - $201,300 per year USAApr 02, 2025
-
Software Development $30-$40 usd/hour USAApr 02, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,460 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$44,000 - $62,200
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
