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Customer Service
Client Support Specialist
@strategicsolutions
[Hiring] Client Support Specialist @strategicsolutions
Feb 11, 2025 - strategicsolutions is hiring a remote Client Support Specialist. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This full-time remote role will be focused on the support of our state clients and the individual users of our product as we scale in the organization. As the Client Support Specialist, you will be responsible for providing initial support to end users and contributing towards the Production Support Division milestones/goals.
- Assist, demonstrate and support clients through the problem-solving process.
- Ask questions to determine the nature of the problem or find root cause.
- Escalate complex issues/concerns appropriately.
- Respond to queries either in person, over the phone, or via email from clients.
- Train users on how applications function in group and webinar formats.
- Follow up with clients regularly until issues have been resolved.
- Document appropriately the initial queries and subsequent actions taken.
Qualifications
- Fluency in Spanish.
- 2+ years help desk or healthcare billing experience, preferably in public health or public sector.
- Works independently and able to adapt to changing priorities.
- Candidates must pass any level of background investigation applicable to our projects.
- Produce clear documentation and display data in Excel.
- Professional written, oral communication and presentation skills.
- Professional customer service skills and phone etiquette.
- Maintain a consistent, high quality, customer-focused orientation when conducting business and providing services or products to clients, the public, and other external clients.
- Ability to have a collaborative approach to problem-solving.
- Able to multi-task and handle multiple requests at one time.
- Works with integrity, professionalism, and confidentiality.
- Flexible to independently work alone or in teams and able to adapt to changing priorities.
Requirements
- Experience with IT system help desk support including using ticket tracking tools like JIRA.
- Experience with RingCentral communication system.
- Current HIPAA Certification preferred.
- Bachelor’s Degree preferred.
Benefits
- Full-time remote work based in the US.
- Equitable compensation based on your career background and transferrable skills.
- Flexible time off for vacations, wellness needs, etc.
- Paid time off as needed for bereavement and jury duty.
- Extensive healthcare benefits packages (medical, dental, vision, FSA plans) across the US.
- SSG covers 100% of the cost for your basic life insurance plan, AD&D, short and long-term disability.
- 401(k) contributions matched up to 3.5%.
- Company-issued laptop, tools, and tech accessories for your workspace.
- $500 stipend for additional workspace needs.
- Support for continued professional career development, education, and certifications.
- Employee program for discounts on retail, amusement parks, movies, fun experiences, company gifts, and more!
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Feb 11, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
