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Customer Service
Client Success Support
@WeAssist.io
[Hiring] Client Success Support @WeAssist.io
Mar 27, 2025 - WeAssist.io is hiring a remote Client Success Support. 💸 Salary: $9,600 - $12,000/yr. 📍Location: Asia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves supporting client success through various responsibilities aimed at enhancing operational efficiency and team performance.
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AI & Chatbot Management:
- Leverage AI tools to enhance client support and operational efficiency
- Utilize and manage AI chatbots, ensuring seamless integration into daily workflows
- Assist in the creation, optimization, and management of AI chatbot functions
- Familiarity with at least one AI platform (e.g., ChatGPT, Gemini, Claude) and a strong eagerness to learn and implement AI-driven solutions
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Outsourced Professional Supervision:
- Track and manage team members' activities, ensuring focus on a single assigned client
- Monitor application and website usage, email exchanges, and activity levels to ensure efficiency and compliance
- Conduct real-time performance checks, provide direct feedback, and send Slack messages to reinforce productivity
- Document and track improvement plans, ensuring accountability through follow-ups and check-ins
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Productivity Tracking & Compliance:
- Review the previous day's productivity using Teramind or other tracking tools, flagging any behavioral concerns
- Prepare and compile monthly performance reports, identifying trends and actionable insights
- Conduct random check-ins to ensure team members adhere to company policies and are not engaging in unauthorized work
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Process Adherence & Coaching:
- Ensure all OPs follow established workflows, guidelines, and company processes
- Provide coaching and corrective guidance to align performance with company expectations
- Proactively address process gaps and recommend improvements to enhance operational efficiency
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Reporting & Client Communication:
- Generate detailed reports on team performance, highlighting key trends, concerns, and areas for improvement
- Review end-of-day reports for accuracy and alignment with assigned tasks
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Client Calls & Issue Resolution:
- Conduct Teramind walkthroughs (Week 2 of onboarding) to familiarize clients with performance tracking
- Join client calls to explain key performance issues, alerts, and data insights
- Escalate unresolved or critical operational concerns to the Accounts Manager when necessary
Qualifications
- Strong communication skills
- Ability to work in a fast-paced environment
- Proactive problem-solving skills
Requirements
- Experience with AI tools and chatbots
- Familiarity with productivity tracking software (e.g., Teramind, Hubstaff, TimeDoctor)
- Ability to work remotely and manage time effectively
Benefits
- Endless growth opportunities
- Great starting salary
- 13th Month Bonus
- Performance-based raises, bonuses & prizes
- Health, dental, and mental health insurance
- Proactive, collaborative, supportive, and forward-thinking environment
- Permanent remote setup
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️
| 📍 | Be aware of the location restriction for this remote position: Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$9,600 - $12,000/yr
|
Remote
Location
Asia
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
