Client Success Manager @Raintree Systems, Inc

[Hiring] Client Success Manager @Raintree Systems, Inc

Apr 03, 2025 - Raintree Systems, Inc is hiring a remote Client Success Manager. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX.

We are currently seeking an exceptional Client Success Manager ("CSM") to join our team. The CSM is responsible for account retention, product adoption, and net revenue retention of our client base throughout the client’s journey. They will work alongside clients and other Raintree departments to ensure our products and services are delivered successfully, utilized, and meet client expectations.

Build and maintain strong relationships within assigned accounts, serving as their primary point of contact.
Achieve a consultative value-based Trusted Advisor relationship by maintaining complete command and control of all of the clients’ key initiatives and areas of concern.
Directly responsible for managing client concerns to resolution by working with any needed parties in Raintree.
Work closely with other Raintree teams to ensure a consistently positive client experience.
Ensure that the product roadmap benefits from the voice of the client.
Work with the management team to ensure appropriate visibility/prioritization of client concerns.
Ensure the successful design, implementation, and management of QBRs for Enterprise Clients.
Conduct weekly meetings with assigned clients (~20).
Perform monthly health checks.
Conduct Quarterly Business Reviews.
Collect semi-annual NPS from key stakeholders.
Collaborate with the sales and marketing team on account strategy and identify opportunities to upsell services and products.
Drive sales efforts by conducting presentations.
Conceptualize, champion, and lead department and company initiatives around improving processes and strategy.
Assist external departmental personnel in strategically critical issues as needed.

Qualifications

Bachelor's degree in Business Administration, Management or Accounting with a technology-related minor is desired.
4+ years related experience, including:

Software implementation and/or consulting services
Managing client engagements that involve both large and enterprise scale SaaS clients
Managing key client relationships for enterprise scale SaaS clients with complex requirements
Working with third party technology partners on collaborative implementation plans
Implementation and/or Consulting leadership experience within the healthcare vertical
Knowledge of Electronic Medical Record, Patient Engagement, Medical Billing, and Business Information & Analytics systems.

Requirements

Ability to think outside of the box.
Must keep track of, analyze, and find solutions to complex concerns that are often found in disjointed data.
Able to assess the biggest problems and prioritize to impact the most clients positively.
Must be the client’s advocate, ready to tackle whatever tasks are needed internally.
Ability to communicate clearly and directly while staying organized.
Must be able to truly understand the client’s pain and come up with the best solutions.
Really listen to clients, care about their experiences, and convey that you care.
Must be a driven self-starter with the ability to work independently in a fully remote position.

Benefits

Remote Work/Work From Home
Paid Time Off/11 Paid Holidays/Year-End Holiday Break
Health, Dental, Vision, HSA/FSA
401K with Company Match
Disability & Life Insurance
Employee Assistance Program
Paid Parental Leave

Similar Remote Jobs

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »

Unlock 54,684 additional remote jobs, advanced search & email notifications

Get Access Now

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Try for free - no card required.

Before You Apply

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Customer Service

Client Success Manager @Raintree Systems, Inc

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Apr 03, 2025

Apply for this position Unlock 54,684 Remote Jobs

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Client Success Manager Apply for this position Unlock 54,684 Remote Jobs

[Hiring] Client Success Manager @Raintree Systems, Inc

Similar Remote Jobs

More jobs at Raintree Systems, Inc

More Customer Service jobs

More jobs in USA

Kickstart Your Job Search

Get daily remote job opportunities in your inbox