[Hiring] Client Success Manager @Ricochet360
Mar 29, 2025 - Ricochet360 is hiring a remote Client Success Manager. 💸 Salary: unspecified. 📍Location: USA.
Role Description
The Client Success Manager will serve as the main point of contact for our portfolio clients, working with them to ensure application health, detect risks, and proactively address client concerns. Delivering an outstanding customer experience during onboarding and support ensures our success. This is a TECHNICAL/IT role, not a sales role - it's about customer experience via onboarding and account management.
- Serve as the main point of contact for portfolio clients
- Monitor clients’ health, detect risks and proactively address concerns
- Provide an excellent onboarding experience to new customers
- Communicate with client and internal stakeholders
- Identify and manage project work structure, tasks, deliverables, milestones, and dependencies
- Interface with clients and the business team to determine solutions to problems
- Create, manage and organize project documentation
- Ensure that all project work is reviewed and meets quality & accuracy requirements
- Analyze project success vs. challenges to improve on processes to make each new project more successful than the last
- Think outside the box! Identify workarounds to achieve our goals
Qualifications
- Strong analytical and problem-solving skills
- 3-4 years of experience in technical support/troubleshooting
- A commanding desire to learn and succeed in technology
- Excellent written and verbal communication skills (English)
- Ability to work in a team and autonomously
- Great interpersonal relations
- Creativity and innovation is a key success factor
- Knowledge of any of the following industry sectors is a plus: insurance, mortgage, banking, for-profit education, solar, technology
- Scrum experience a plus
- Full-stack engineering is a huge plus
- College degree in Computer Science, Information Systems, or equivalent preferred
Requirements
- Integrity is fundamentally important to you
- Authentically curious, you love learning and improving yourself
- A desire to do brilliant things!
- You are naturally entrepreneurial
- You are streetwise
- Team player with good collaborative skills
- Ability to quickly adapt to change
- Enjoys a fast-paced, dynamic, challenging work environment
Similar Remote Jobs
More jobs at Ricochet360
-
Sales / Business generous base salary plus commissions and bonuses USAMar 29, 2025
More Customer Service jobs
-
Customer Service unspecified RomaniaApr 01, 2025
-
Customer Service unspecified USAApr 01, 2025
More jobs in USA
-
Software Development $60–$85/hour depending on experience and certifications USAApr 01, 2025
-
Sales / Business $85,000 - $115,000 base, plus bonus USAApr 01, 2025 -
Sales / Business $85,000 - $115,000 base salary with bonus USAApr 01, 2025
Kickstart Your Job Search
Unlock 54,589 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
