[Hiring] Client Success Manager @Popmenu
Mar 24, 2025 - Popmenu is hiring a remote Client Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: UK.
Role Description
We are looking for a talented Client Success Manager who will lead the growth, change, and success for our clients using Popmenu’s platform. We need someone in this role who can bring a great toolkit of best practices to the table and who is equally passionate about paving the way for long term adoption of our platform.
- Client Success: Our Client Success Manager takes full ownership of ensuring that the adoption and retention of a portfolio of clients. This includes speaking with clients about our tools, providing them best practice resources, and supporting their growth. Responsible for a net retention goal as well as upselling clients who want to grow their partnership with us.
- Support for Restaurant Owners: Ensures that clients get all their questions answered in a quick and effective way, whether it’s general advice, billing issues, or questions about product functionality.
- Enablement Materials: Passionate about creating engaging and helpful resources that clients will love to utilize.
- Product Liaison: Acts as the link between our product team and our clients and internal teams, translating “features” into “customer needs” and vice versa. Ensures that clients and internal teams always have up-to-date information on new product functionality and updates.
Qualifications
- Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict.
- Entrepreneurial approach - a high degree of autonomy and self-motivation and a hunger to conquer unknown territory.
- Experience negotiating and navigating subscription renewals and churn conversations.
- Demonstrated organizational skills, proven ability to complete long-term goals and handle critical tasks and issues simultaneously.
- Natural curiosity and willingness to learn, whether it’s new technical skills or understanding the client environment.
- Proven success with rolling out products to clients, ideally in the restaurant industry.
- 1-3 years of customer success experience.
Company Description
Popmenu is an early-stage, venture-backed SaaS in the restaurant/hospitality sector. We help restaurants take real-time control of their menu and turn it into an essential tool for attracting and engaging guests. Popmenu is helping drive the future of restaurant guest engagement by taking a revolutionary approach with its cloud-based, dynamic, interactive platform.
- We hire exceptionally bright, motivated people who are passionate about helping great restaurants reach their full potential.
- We offer a flexible work environment, a pioneering concept, a product our clients love, talented and urgent teammates, and incredible upside.
- Meaningful equity opportunity for long-term performers.
- This is a chance to make great things happen and truly be a difference maker.
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| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
UK
|
|
Job Type
unspecified
|
Posted
Mar 24, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
