[Hiring] Client Success Executive @Centivo

Role Description

At Centivo, we’re rebuilding health insurance the way it should be — affordable, predictable, and built around employers and their employees. As a Client Success Executive (CSE), you’ll be the trusted partner guiding our clients through that journey — helping them see, feel, and share the value of Centivo’s model every day.

• Own the client relationship.
• Serve as the strategic and day-to-day contact for your client portfolio, building deep, consultative partnerships with HR, Finance, and broker/consultant teams.
• Tell a compelling, data-driven story.
• Translate complex health, claims, and engagement data into meaningful insights that show progress, demonstrate value, and inspire confidence in Centivo’s approach.
• Drive client growth and retention.
• Lead renewals and strategic planning conversations that highlight measurable outcomes, promote member engagement, and identify opportunities to expand Centivo’s solutions across markets or populations.
• Guide a seamless client journey.
• Ensure a smooth transition from implementation to ongoing partnership, proactively anticipating client needs and aligning Centivo’s capabilities to meet them.
• Be the client’s voice inside Centivo.
• Collaborate cross-functionally with operations, analytics, and product teams to ensure we deliver with excellence and continuously enhance the client experience.
• Engage with brokers and consultants.
• Build trusted relationships that extend Centivo’s reach and strengthen our position as a high-value, innovative partner.
• Champion continuous improvement.
• Bring forward ideas and feedback that help evolve our client success playbook and enhance how we serve clients every day.

Qualifications

• Bachelor's degree or equivalent experience is required
• 10 years’ experience as Client Success Executive (Account Management) in employer-sponsored health plans
• 5 years’ experience working with self-funded accounts
• 5 years’ experience working at a TPA or direct carrier
• Advanced knowledge of Microsoft Office products (Excel, Power Point, Word)
• Excellent oral and written communication; an ability to present information in a way that establishes rapport, persuades others, gains understanding.
• Business Acumen – A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome.
• Strong ability to work cross functionally and build consensus among stakeholders and cross-functional teams in a dynamic environment

Requirements

• An individual with demonstrated technical expertise in working with self-funded employers — including building compelling, data-driven financial narratives; analyzing stop-loss performance and renewal dynamics; and translating complex plan and network performance into clear, actionable insights.
• Deep understanding of value-based healthcare models and experience with high-performance network strategies.
• A relationship builder who earns trust through credibility, empathy, and results.
• A strategic communicator who can craft and deliver a story that connects data to business outcomes.
• A growth-oriented professional who thrives on helping clients achieve measurable success while deepening the partnership.
• A collaborative leader who enjoys working across teams to create solutions and deliver exceptional service.

Benefits

• Remote work location
• Access to Buffalo or NYC offices if local
• 25% travel is expected

Company Description

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies.