Back to Remote jobs >
Customer Service
Client Success Analyst
@Raintree Systems, Inc
[Hiring] Client Success Analyst @Raintree Systems, Inc
Apr 05, 2025 - Raintree Systems, Inc is hiring a remote Client Success Analyst. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Client Success Analyst helps clients achieve their desired outcomes by analyzing client data and providing account-based support to clients and internal staff in a timely, effective, efficient, and thorough manner.
- Build strong relationships with clients by establishing trust, actively listening, and providing exceptional service.
- Understand the client’s industry and company to align strategies with their objectives.
- Analyze client data to identify trends and patterns, which can help predict client behavior and spot potential issues.
- Conduct regular check-ins with assigned clients to ensure satisfaction and identify areas of improvement.
- Provide support to help clients be successful.
- Work with the management team as needed to ensure appropriate visibility/prioritization of customer concerns for resolution.
- Collaborate with cross-functional teams, such as sales, support, and product development to ensure a consistently positive client experience.
- Assist external departmental personnel in strategically critical issues as the need arises.
Qualifications
- BA/BS in Business Administration, Management or Accounting with a technology-related minor is desired.
- Minimum 2 years of experience in Client Success with proven Operations or Technical expertise.
- Excellent analytical skills with the ability to identify and correlate metrics relevant to client goals.
- Proactive, self-motivated, and have excellent communication and negotiation skills.
- Strong business acumen and attention to detail.
- Implementation and/or Consulting experience within the healthcare vertical.
- Knowledge of (EMR) Electronic Medical Record, Patient Engagement, Medical Billing, and Business Information & Analytics systems.
Requirements
- Ability to think outside of the box.
- Must keep track of, analyze, and find solutions to complex concerns that are often found in disjointed data.
- Able to assess the biggest problems and prioritize to impact the most clients positively.
- Must be the client’s advocate, ready to tackle whatever tasks are needed internally.
- Ability to communicate clearly and directly while staying organized.
- Must be able to truly understand the client’s pain and come up with the best solutions.
- Really listen to clients, care about their experiences, and convey that you care.
- Must be a driven self-starter with the ability to work independently in a fully remote position.
Benefits
- Remote Work/Work From Home
- Paid Time Off/11 Paid Holidays/Year-End Holiday Break
- Health, Dental, Vision, HSA/FSA
- 401K with Company Match
- Disability & Life Insurance
- Employee Assistance Program
- Paid Parental Leave
Similar Remote Jobs
More jobs at Raintree Systems, Inc
-
Sales / Business $100,000 - $220,000 USAApr 06, 2025
-
Marketing unspecified USAApr 05, 2025
-
Product unspecified USAApr 05, 2025
More Customer Service jobs
-
Customer Service unspecified Northern AmericaApr 10, 2025
-
Customer Service unspecified EuropeApr 10, 2025
More jobs in USA
-
.png?1641333448)
Finance / Legal $120,000-$130,000 + 10-15% performance bonus USAApr 10, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,728 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
