Client Experience Manager @Movable Ink

[Hiring] Client Experience Manager @Movable Ink

Mar 31, 2025 - Movable Ink is hiring a remote Client Experience Manager. 💸 Salary: $70,000-$85,000/year, includes bonuses. 📍Location: Northern America, Americas, USA.

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Role Description

The Client Experience Manager (CXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a CXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team.

You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
Act as the internal point of contact for updates on account health and escalating churn risks as needed
Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
Possess a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
Instill testing best practices to prove ROI value of Movable Ink
Maintain a best in class retention rate and realize growth within your covered book of business
Train and/or mentor other team members, as needed

Qualifications

2+ years of Account Management, Client Services or Digital Marketing Experience
Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
Familiarity with HTML and CSS
Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
Experience presenting and influencing client audiences

Requirements

The base pay range for this position is $70,000-$85,000/year, which can include additional bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience.
Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

Benefits

We are committed to building a diverse and inclusive culture where all Inkers can thrive.
If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply.
Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

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📍	Be aware of the location restriction for this remote position: Northern America, Americas, USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Customer Service

Client Experience Manager @Movable Ink

Customer Service

Salary 💸 $70,000-$85,000/year, includes bonuses	Remote Location Northern America, Americas, USA
Job Type full-time	Posted Mar 31, 2025

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📍	Be aware of the location restriction for this remote position: Northern America, Americas, USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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