[Hiring] Claims Supervisor @The Cigna Group

Role Description

As a supervisor you will support Claims Senior Supervisor in managing a team of Claims Analysts. Key to the role will be developing and coaching the team to deliver a high quality customer centric service offering. Your role includes:

• Accountable to review and assess inventory levels coordinating daily allocations and planning ahead to maximize staffing levels to maximize results.
• Accountable to ensure that productivity, quality and customer satisfaction are managed within own team and motivation of the individuals and team to achieve the operational KPI’s; Attend KPI calls can help you to achieve this.
• Recommending and implementing innovative strategies to improve efficiency and provide excellent customer service.
• Being proactive in identifying improvement/enhancement opportunities and be active in seeking and sharing ideas for innovation in business processes.
• Being responsible for follow-up of capacity planning and absences in close cooperation with HR.
• Ensure strong employee engagement within the team, including day to day oversight, motivation, conflict management, training, well being and performance by providing coaching and skill development in collaboration with the Claims Management Team.
• Ensure appropriate performance management actions are taken.
• Having quarterly check-in conversations with all team members.
• Promote a culture of continuous improvement and be fully responsible for the implementation of new ways of working and the measurement of the results in alignment with the broader Claims Strategy and in coordination with the Management Team.
• Taking ownership of any escalated claims and provide updates to the Team manager on any issues.
• Proactively address and/or escalate any operational risks to the team Manager.
• Developing/maintaining proactive/effective business relationships, both internally and externally to ensure a seamless delivery of service. Actively encourage all team members to do likewise (e.g. Cigna links). Option to take over SPOC role for particular clients/accounts if required.
• Be Represent the Organization during client visits, absences, stakeholder meetings, or act as a relationship person towards some of our strategic partners.
• Together with the SME, you are responsible and accountable for the implementation of new clients/renewals/changes for existing clients that belong.
• International mind-set, with holistic and able to work remotely with peers across locations.
• Experience in and passion for coaching, managing, developing and motivating individuals and the team.

Company Description

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.