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Customer Service
Care Coordinator - Contact Agent
@Cecelia Health
[Hiring] Care Coordinator - Contact Agent @Cecelia Health
Mar 28, 2025 - Cecelia Health is hiring a remote Care Coordinator - Contact Agent. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Care Coordinator – Contact Agent is a remote role within our Clinical team that is responsible for handling inbound and outbound calls to support our members. In this role, the Care Coordinator – Contact Agent will:
- Complete telephonic intake screening questionnaires
- Complete audio/video initial program assessments with members
- Conduct cold calls to pursue member engagement
- Schedule member appointments
- Collaborate closely with clinicians
- Deliver outstanding customer service to our members
Primary Responsibilities
- Handle inbound and outbound calls to support our members
- Complete intake screening questionnaires with members
- Complete audio/video initial program assessments with members
- Conduct cold calls to pursue member engagement
- Route inbound calls to the appropriate clinician
- Simultaneously navigate three technology platforms (e.g. patient service center with an integrated call center, EHR system, and member-facing app)
- Assist members with scheduling appointments with clinicians
- Provide outstanding customer service to all members
- Compose thoughtful and personalized responses to members on a variety of topics
- Collaborate with clinicians, team leads, and clinical managers
- Use critical thinking skills to address member inquiries while always aiming to achieve resolution
- Support clinical operations and administration as needed
- Other duties as assigned
Qualifications
- 2+ years of healthcare/clinical experience
- Call agent experience is preferred
- Passionate about customer service and member satisfaction
- Ability to work independently and as part of a team
- Strong problem solving, critical thinking, and organizational skills
- Strong communication and time management skills
- Must be comfortable setting up and maintaining company-issued equipment (e.g. laptop, monitor, etc.)
- Basic understanding of EHR/EMR applications
- Proficiency in Microsoft Office
- Must live in the United States
Requirements
- Cecelia Health does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws
- Current job openings at Cecelia Health are listed on our careers page
- We will never ask you to provide sensitive financial or personal information throughout the recruitment or interview process
- Cecelia Health will never extend a job offer without interviewing candidates via phone/video
Experience Requirements
- Mid Level
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
