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Call Center Representative @ACMO Automobile Club Of Missouri

[Hiring] Call Center Representative @ACMO Automobile Club Of Missouri

Mar 28, 2025 - ACMO Automobile Club Of Missouri is hiring a remote Call Center Representative. 💸 Salary: starting at $19.85 per hour, plus shift differential. 📍Location: USA.

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Role Description

As a remote, work from home AAA Roadside Assistance Call Center Representative - bilingual in Spanish / English, you are the first point of contact for our valued members facing distress on the roads.

  • Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
  • Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.
  • Maintain a compassionate and composed demeanor, especially during high-intensity calls.
  • Relay critical information to the internal and external teams to expedite the dispatching process.
  • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
  • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Qualifications

  • Prior customer service experience.
  • Call Center experience is preferred.
  • Bilingual skills in English and Spanish are required.
  • Ability to provide excellent customer service and thrive in a high-volume call environment.
  • Excellent communication skills, both verbal and written.
  • Empathy and a strong desire to help those in distress.
  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
  • Comprehensive understanding of maps, GPS systems, and traffic safety rules.
  • Proficiency in Microsoft Teams and Outlook.
  • High School diploma, GED or equivalent.

Requirements

  • Dedicated, quiet workspace without interruptions.
  • Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc).
  • Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload.
  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.
  • Regular attendance in virtual team meetings and training sessions.
  • Availability during standard business hours and flexibility for possible shift adjustments.

Benefits

  • Health coverage for medical, dental, vision.
  • 401(K) saving plan with company match AND Pension.
  • Tuition assistance.
  • PTO for community volunteer programs.
  • Wellness program.
  • Employee discounts (membership, insurance, travel, entertainment, services and more!).

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📍 Be aware of the location restriction for this remote position: USA
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Back to Remote jobs  >   Customer Service
Call Center Representative @ACMO Automobile Club Of Missouri
Customer Service
Salary 💸 starting at $19.85 per hour, plus shift differential
Remote Location
USA
Job Type full-time
Posted Mar 28, 2025
Apply for this position Unlock 55,275 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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