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Customer Service
Call Center Agent
@Sumsub
[Hiring] Call Center Agent @Sumsub
Mar 26, 2025 - Sumsub is hiring a remote Call Center Agent. 💸 Salary: unspecified. 📍Location: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Your role and tasks:
- Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German)
- Safeguard data, ensuring confidentiality and security
- Adherence to legal regulations and company standards
- Paying attention to detail and precision when carrying out tasks
- Continuous updating of knowledge and skills in line with industry and regulatory changes
- Only inbound calls, no outbound calls, chats or emails required
- No customer support or complaint handling required. Simply guide the user through all necessary steps
Qualifications
- Previous experience in customer service-based roles is considered an advantage, but no work experience is required
- Conversational German and English (knowledge of Italian, Spanish, French, Portuguese or Turkish would be a strong asset)
- Good communication skills
- Ability to navigate a large amount of information
- Able to have days off during the week instead of the weekend
Benefits
- Full-time position that requires only ~35 working hours per week, plus paid breaks
- Convenient work schedule: morning, evening, or night shifts & a floating weekend system that can be conveniently adjusted to your study schedule or personal life
- Performance bonuses
- Working with a product that matters. Our technology helps protect millions of users of online services worldwide
- 20 days of paid vacation leave
Company Description
Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.
- Over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo
- Products are recognised by industry leaders like Gartner's Magic Quadrant, Forrester Wave™ and Frost Radar™
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
