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Customer Service
Branch Coordinator
@Apria Healthcare LLC
[Hiring] Branch Coordinator @Apria Healthcare LLC
Apr 12, 2025 - Apria Healthcare LLC is hiring a remote Branch Coordinator. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is eligible for telecommuting.
- Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.
- Answer phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary.
-
Perform several processing duties for the Branch as necessary including, but not limited to:
- Creating and working with intakes
- Reviewing ACIS screens to assist customers
- Confirming delivery appointments
- Verifying insurance
- Obtaining authorization of equipment based on payor guidelines
- Completing tasks in processing tools
- Monitoring faxes and performing data entry document triage
- Perform post-delivery work order confirmation and data entry.
- Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders.
- May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
- Handle requests for audit/documentation purposes.
- May assist with document retrieval for billing purposes.
- Support overnight oximetry program.
- Collect credit card/billing information as needed.
- Assist with patient scheduling for delivery and pick up of equipment.
- Carry out filing, and faxing records on a routine basis.
- In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments.
- May perform outbound customer satisfaction calls to patients and referrals.
- Order inventory or office supplies.
- Perform other duties as required.
Qualifications
- High school diploma or GED is required.
- At least two years related experience in an office environment is preferred.
Requirements
- Good organizational skills.
- Strong customer relations/problem solving.
- Strong phone skills.
- Strong interpersonal and teamwork skills.
- Ability to multi-task effectively.
- Ability to communicate effectively via phone using technology software electronically.
- If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.
- Computer Skills: Microsoft Office programs, Basic printing/faxing/scanning.
- Language Skills: English (reading, writing, verbal).
- Mathematical Skills: Basic Math Skills.
Preferred Qualifications
- Knowledge of DOT/FDA Regulations.
- Bilingual (reading, writing, verbal).
- Previous interaction with the Public in a service management industry.
Physical Demands
- While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
- The employee uses computer and telephone equipment.
- Specific vision requirements of this job include close vision and distance vision.
- Must be able to travel by plane and automobile (if applicable).
- Possible lifting of equipment up to 50 lbs.
Work Environment
- Work is performed remotely.
- The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 12, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
