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Customer Service
Billing Specialist
@Bitwarden
[Hiring] Billing Specialist @Bitwarden
Mar 26, 2025 - Bitwarden is hiring a remote Billing Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: EMEA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are searching for an attentive and analytical Billing Specialist to assist with billing, collections, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected.
- Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
- Answer customer questions about billing and account status
- Accurately identify and resolve any billing and account errors or issues
- Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
- Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
- Setup and maintain customer accounts in the billing system
- Assist with other accounting duties and participate in departmental projects to meet business needs
Qualifications
- A passion for helping Bitwarden users
- A strong sense of empathy and the ability to advocate for others
- Experience with customer service and communicating billing issues with customers and other internal departments
- Understanding the sensitivity of working with confidential, billing, and accounting information
- Superb organization, attention to detail, and time management skills
- Excellent written and verbal communication skills
- Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
- Strong work ethic
- Experience multitasking in a cross-functional, fast-paced environment
- Working knowledge of Google G Suite and/or Microsoft Office applications
- Experience with cloud and/or web-based applications is a plus
- Experience working with Stripe is a plus
- Experience in retail or other fast-paced customer facing environments is a plus
Benefits
- Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
- Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
- We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
- Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.
Company Description
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| đź“Ť | Be aware of the location restriction for this remote position: EMEA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
EMEA
|
|
Job Type
unspecified
|
Posted
Mar 26, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: EMEA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
