[Hiring] Bilingual Customer Service Broker @OTIP Group of Companies (OGC)

Role Description

The Bilingual Customer Service Representative is responsible for providing product and service information to members, resolving member complaints, and assessing risks for automobile and property policies.

• Direct or respond to telephone inquiries and written requests, including processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
• Resolve product and service problems by clarifying member complaints, determining the cause, selecting the best solution, expediting correction, following up to ensure resolution, and making recommendations to management as required.
• Attract potential members by answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
• Process rewrites and remarket following established new-business guidelines.
• File and document records of insurance transactions and maintain and update current rate manuals for all markets, including new coverage announcements.
• Maintain a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management as required.

Qualifications

• The ability to communicate in French is required.
• A RIBO license is required.
• The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.

Benefits

• Rewarding salary and bonuses that truly value your dedication.
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
• Defined benefit pension plan for a financially confident retirement.
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
• Flexible work-from-home and hybrid options.
• Unlock your potential with opportunities for advancement.