[Hiring] Bilingual Community Engagement Specialist @Pair Team
Feb 22, 2025 - Pair Team is hiring a remote Bilingual Community Engagement Specialist. đź’¸ Salary: $22-25/hour depending on experience. đź“ŤLocation: USA.
Role Description
Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare.
We seek a full-time Community Engagement Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.
For candidates residing in California, this role will require 1-2 in-person field visits per month. For individuals located outside of California, the position will be fully remote.
Key Responsibilities
- Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations
- Listen openly to eligible members and meet them where they are, understanding that enrollment may require multiple outreaches
- Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program
- Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
- Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program
- Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners
- Meet key enrollment metrics to ensure you are supporting our mission to improve the wellbeing of underserved communities
- Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process
- Provide consistent updates on funnel stages including delays and blockers
- Proficiency in all additional internal/external technology tools utilized for the position
Qualifications
- You are physically located in California
- Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations
- Virtual Ops requires a quiet, HIPAA compliant and internet connected space
- 1+ year of experience working in a metric or quota-driven environment
- 1+ year of experience cold calling
- Dedicated to working within and improving the community you are part of
- You are results driven with a proven track record of exceeding performance indicators
- Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish
- You have strong technical skills and comfort with utilizing multiple technology platforms
- A valid driver’s license and auto liability insurance
Preferred Qualifications
- You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
- You have experience with high volume outreach and engagement campaigns
- You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care
Benefits
- Salary: $22-25/hour depending on experience
- Comprehensive health, vision & dental insurance
- Employer-sponsored 401k plan
- Flexible vacation policy – take the time you need to recharge
- We provide the equipment needed for the role - laptop, monitor, etc.
- Monthly $100 work from home expense stipend for your WFH days
- Mileage/gas reimbursement for your on-site days
- Opportunity for rapid career progression with plenty of room for personal growth!
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$22-25/hour depending on experience
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Feb 22, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
