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Customer Service
Benefits Experience Associate
@Humi
[Hiring] Benefits Experience Associate @Humi
Mar 22, 2025 - Humi is hiring a remote Benefits Experience Associate. 💸 Salary: $60,000 - $65,000 cad. 📍Location: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Benefits Experience Associate at Humi, you’ll play a key role in delivering exceptional service and education!
- Serve as the primary point of contact for clients (plan administrators) and their employees regarding benefit inquiries, claims, and general assistance.
- Educate and guide plan administrators and their employees on various aspects of their group benefits plan.
- Process and administer enrolments, terminations, and changes for Benefits Plus clients.
- Maintain accurate and up-to-date client records, documentation, and databases.
- Stay informed on industry trends, regulatory changes, and best practices related to group benefits plans across Canada.
In your first 30 days, you will:
- Attend Humi’s immersive onboarding program.
- Become acquainted with different platforms and software (Hubspot, Salesforce, Slack, Notion, and Asana).
- Gain a deep understanding of what benefits are and Humi’s overall value proposition.
- Shadow Humi’s benefits sales & renewal advisors.
- Shadow fellow Associates to understand day-to-day responsibilities.
In your first 60 days, you will:
- Build a strong foundation and understanding of how the three Benefit pillars operate within Humi.
- Understand how benefit plan administration can vary from carrier to carrier.
- Begin to answer client’s basic coverage and claim questions.
- Create and present mock client-facing presentations.
- Be introduced and trained on Benefits Plus tasks.
In your first 90 days, you will:
- Be assigned and introduced to your own block of clients.
- Have a concrete understanding of all internal platforms and CRMs.
- Be set up with regular performance assessment reviews.
In your first year, you will:
- Have complete autonomy and ownership of client interactions.
- Increase cross-functional collaboration within Humi.
- Have ongoing training and development opportunities.
Qualifications
- At least one year of previous experience in group benefits customer service with an insurance carrier or benefits brokerage.
- Strong interpersonal and communication skills, both written and verbal.
- Excellent problem-solving abilities and the capacity to handle multiple priorities.
- Highly proficient in using computer systems and software applications (Microsoft Suite).
- Experience with Hubspot, Notion, and Zendesk is highly desirable.
- Attention to detail and a commitment to delivering high-quality service.
- Demonstrated ability to work independently as well as part of a team.
- GBA or CEBS is desirable, but not mandatory.
Benefits
- A generous budget for your home office.
- Remote First - Work 100% remotely from anywhere within Canada.
- Cutting-edge tools and technology.
- Reward and recognition programs.
- Annual Global Gathering.
- Salary: $60,000 - $65,000 CAD.
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$60,000 - $65,000 cad
|
Remote
Location
Canada
|
|
Job Type
contract
|
Posted
Mar 22, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
